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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,637 Reviews
Call Service Center (414) 281-5000

2,637 Reviews of Lake Chevrolet - Service Center

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June 15, 2023

They were supposed to rotate tires along with the alignment. They charged me but did not do it. 3 calls and 4 days and I still can’t get them to refund. Calls into question the alignment now as I d More

by Themikedemo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda O'Kimosh
Report | Print
Jul 13, 2023 -

Lake Chevrolet responded

Thank you for bringing this matter to our attention. We apologize for the inconvenience you have experienced with our service. We take customer satisfaction seriously, and we are committed to resolving this issue promptly. We regret that there was a discrepancy in the services provided during your recent visit. We understand your frustration regarding the tire rotation and alignment. This is not the level of service we strive to deliver, and we apologize for any confusion or inconvenience caused. Regarding the summary report from the alignment machine, we apologize for not providing it as we usually do. This oversight is not indicative of our standard practice, and we appreciate your feedback in highlighting this issue. We will review our procedures to ensure that all necessary documentation is provided to our customers in the future. Additionally, we apologize for not washing your vehicle as stated on the bill. We understand the frustration this may have caused. While this is a complementary service we offer, it is an important part of ensuring a positive customer experience. We will address this matter with our team to prevent similar occurrences in the future. Once again, we apologize for the inconvenience and the delay in processing your refund. We assure you that we are actively working on resolving the issue and processing your refund as soon as possible. We value your business and appreciate your patience during this process. Thank you for bringing these concerns to our attention. We will use your feedback to improve our services and ensure that similar issues do not arise in the future. We hope to have the opportunity to make it up to you and regain your trust.

June 15, 2023

Steve in service is friendly, knowledgeable, and helpful. Great to deal with. The dealership is very nice. More

by John.hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Thomas
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Sep 22, 2023 -

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. We are always more than happy to assist you if anything else comes up. Take care!

June 15, 2023

Timely and efficient response and service. John was extremely helpful and got my Tahoe back up and running within his estimated timeframe. Thanks John and Lake Chevrolet. Dennis O More

by Dorlowski20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Webler
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2023

I was able to get my Silverado in within minutes of discovering a problem. Even though I had to wait 5 weeks for a new fuel injector and seal, I was given a loaner vehicle to drive during this time. More

by steve.zbytowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Burazin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Thomas
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

Steve, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2023

Great 👍 I had Experience don't ruin with these surveys I already completed one the day after More

by marclvora
Recommend Dealer
Yes
Employees Worked With
Will set everything up
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

June 14, 2023

Polite timely service . Still waiting on battery for my 2020 bolt.Looking forward to that.Always appreciate a free car wash. More

by raybus3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Webler
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 12, 2023

Great service department. Got my vehicle fixed quick and I was on my way! Would definitely recommend! More

by Rberry1465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
Report | Print
June 12, 2023

Clean, knowledgeable, courteous, efficient Made appointment. When I arrived. service attendant knew who I was and we discussed my needs and took care of them. Customer Lounge was also nice More

by Hsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
Report | Print
Jun 12, 2023 -

Hsr responded

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Sep 22, 2023 -

Lake Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Lake Chevrolet, INC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 10, 2023

Great value. Very clean and comfortable facility . Everytime I habe been tjere somone was cleaning. More

by Dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Webler, Steven Thomas
Report | Print
June 07, 2023

Service department staff did a great job. Very friendly. The gal that took care of me was friendly and really was going the extra mile. Unbelievable! More

by aanstad
Recommend Dealer
Yes
Employees Worked With
Amanda O'Kimosh
Report | Print
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