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2,652 Reviews of Lake Chevrolet - Service Center
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July 08, 2023
I brought my car in for a check engine light, when I picked it up the check engine light came back on less than 1 hour later. When I brought it back to lake, they explain the exact same codes I brought picked it up the check engine light came back on less than 1 hour later. When I brought it back to lake, they explain the exact same codes I brought it in with were came back up and acted as if they were new codes. They took my car back and worked on it again reassuring my the issue would be resolved and called me back to charge me again, we agreed that I pay a slightly reduced price. I picked my car up and one day later the check engine lights comes back on and the car is driving worse than it was when I brought it in. When I bring it in the last time the service rep puts it in the machine and tells me it’s still the same code from my initial visit. At this point I’ve paid over $2300, and he explains I need to pay an additional $5300 for a new transmission and that he knew that is what the code meant from the start. I reached to the service manager via email and got no response and when I called the phone rang for 5 minutes. This was a horrible experience. More
by biami89
Verified Customer
July 08, 2023
John was very understanding about the long wait for my part. Found me a suitable loaner vehicle and made things right in the end. Great guy to work with. part. Found me a suitable loaner vehicle and made things right in the end. Great guy to work with. More
by j_volkman
Employees Worked With
John Webler
July 07, 2023
Very clean. Staff personnel are pleasant and professional. I didn't feel pressure to have additional service completed. Thank you!! Staff personnel are pleasant and professional. I didn't feel pressure to have additional service completed. Thank you!! More
by dorangrichia
Employees Worked With
Ryan Yelton
June 29, 2023
As soon as I pulled in the garage, I was greeted with a smiling person. Very friendly. My work on my car was finish way sooner than I expected. smiling person. Very friendly. My work on my car was finish way sooner than I expected. More
by nickolsjane
Employees Worked With
Steven Thomas, Brandon Holmberg
June 27, 2023
Everyone was great. They had great energy and they made you feel welcome and part of the Chevy team. They had great energy and they made you feel welcome and part of the Chevy team. More
by nataliehunt7
