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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,636 Reviews
Call Service Center (414) 281-5000

2,636 Reviews of Lake Chevrolet - Service Center

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May 25, 2023

I thought Ari was a very helpful and thoughtful person. She definitely gave great customer service and support. She made my time there easy, efficient, and supportive! More

by Vgarzan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ari Staver
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May 24, 2023

Here's the revised version of your paragraph: They were amazing! Initially, the price was around $2000, and I mentioned that I would compare prices elsewhere. However, later on, they contacted me and More

by casimiro.sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda O'Kimosh
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May 22, 2023

I’m very comfortable dealing with Craig I know he will take care of my vehicle. More

by john.vermiglio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023

Poor service, no appts. = 2+ hr. oil change, you don't do what's needed, only what is recommended- your service people won't tell me what is needed, won't discuss the condit More

by salie2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ari Staver
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May 24, 2023 -

Lake Chevrolet responded

Thank you for taking the time to share your feedback regarding your recent experience with our service department. We genuinely appreciate the opportunity to address your concerns and apologize for any inconvenience you may have encountered. We sincerely apologize for the inconvenience you experienced with the extended wait time during your oil change appointment. We understand that your time is valuable, and we strive to provide efficient and timely service to all our customers. Your feedback will be shared with our service team to ensure that such delays are minimized in the future. Regarding your concern about us only performing recommended services rather than what is needed, we apologize if there was a miscommunication or misunderstanding. Our primary goal is to ensure the safety and longevity of your vehicle, and our service recommendations are based on manufacturer guidelines and industry best practices. However, we understand that each customer has unique preferences and requirements, and we should have done a better job of discussing the condition of your car with you. We appreciate your loyalty as a customer since 1979, and we regret that we have not met your expectations during your recent visit. We take great pride in providing exceptional customer service and fostering long-lasting relationships with our customers. It is disheartening to hear that we have fallen short of your trust. We would like to make things right and regain your confidence in us. If you would be willing to give us another chance, we would be more than happy to discuss your vehicle's condition in detail and address any specific concerns you may have. Please feel free to reach out to our service manager, Nick Harmon, at 414-281-5000, who will personally assist you. Once again, we apologize for any inconvenience caused and thank you for bringing these issues to our attention. We value your feedback and hope to have the opportunity to serve you better in the future.

May 21, 2023

Lake Chevrolet are the best dealership for me. My opinion always will shop there. This is my main dealership. I love it. everyone there are great and very helpful. I tell everyone about this deale More

by poochieprather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
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May 18, 2023

🙏👍perfectly good people excellent job i’m so happy with this dealership🙏🙏🙏🙏🙏🙏🙏 👍👍👍👍👍👍👍👍👍 😀 good jiji 👍mu More

by chato582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda O'Kimosh
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May 17, 2023

They were prompt about getting back to me about the timeline and status of my repair. More

by Tpsreports
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Randazzo
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May 17, 2023

No battery test was done had to jump start truck 4 times this week, and replaced it this afternoon in a Napa store parking lot, if it had been tested during the multi point inspection I believe it would’ve More

by garymirr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Sandman, Ari Staver
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May 17, 2023

Took care of me but am now missing a tire bolt and last time the tire lock was missing so just be sure everything is back where it needs to be when done. Otherwise it was great and affordable! More

by abby.radliff04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
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May 15, 2023

Brandon was very nice and handled my issue very professional. The repair guys did a great job also. More

by tammyh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Holmberg
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