Lake City Chrysler Jeep Dodge Ram

Catherine Robinson was great. The vehicle I was interested in had a steering wheel problem which was fixed while I was there. It also had a very bad front end alignment problem pu The vehicle I was interested in had a steering wheel problem which was fixed while I was there. It also had a very bad front end alignment problem pulling to the right. The service department worked on it for 3 hours and on my second test drive it continued to pull right. This was a new Ram Power Wagon. It had 55 miles on it when I first tested it, so most likely others have driven it and also realized the problem. I drove 6 hours round trip to purchase the Ram and I wonder if anyone at the dealership knew about this problem or if it may have been damaged on a prior test drive? More

Very professional experience salesman took time help put me on a ride stayed in contact all the way until I made the purchase you guys are the best me on a ride stayed in contact all the way until I made the purchase you guys are the best More

This was one of the best dealership experiences we’ve ever had. Catherine took amazing care of us and made the whole process feel relaxed and easy. Thomas, the sales manager, was just as great — transpar ever had. Catherine took amazing care of us and made the whole process feel relaxed and easy. Thomas, the sales manager, was just as great — transparent, friendly, and made sure we got exactly what we needed. We left feeling confident and happy with our new truck. Five stars all the way. More

Fernando was very helpful, informative and patient with our decision. He went out of his way to make our experience worth it. I strongly recommend this dealership. Brian was also very helpful in our decisi our decision. He went out of his way to make our experience worth it. I strongly recommend this dealership. Brian was also very helpful in our decision making. I strongly recommend this dealership. More

From the time Elian and I started working together he was very professional and was a great salesman. He wasn't pushy, and we were able to come to a price I was willing to pay. Fantastic experience and no pr very professional and was a great salesman. He wasn't pushy, and we were able to come to a price I was willing to pay. Fantastic experience and no pressure. I would highly recommend stopping by and speaking to Elian. More

🚨 MORGAN AUTO GROUP: WHO IS GOING TO TAKE RESPONSIBILITY? 🚨 I purchased a vehicle from Lake City Chrysler Dodge Jeep Ram, a Morgan Auto Group dealership, and what should have been an exci RESPONSIBILITY? 🚨 I purchased a vehicle from Lake City Chrysler Dodge Jeep Ram, a Morgan Auto Group dealership, and what should have been an exciting purchase has turned into weeks of frustration, unanswered questions, and finger-pointing between Morgan Auto Group dealerships. The biggest concern involves the finance office. I agreed to purchase an extended warranty for $1,899.00. After reviewing my paperwork, I discovered I had been charged $3,999.99. That is more than double the amount I agreed to. The documents were presented on a small phone screen, making it difficult to review the details before signing. I did not discover the discrepancy until after the transaction was completed. I am currently consulting with an attorney regarding that issue. But the problems did not stop there. Before purchasing the vehicle, Julie Sullivan assured me that the vehicle had gone through an extensive inspection. Shortly after purchase, I took the vehicle to a Chevrolet dealership because of concerns I was having. That dealership discovered the vehicle was equipped with tires carrying a date code of 3816, meaning they were manufactured during the 38th week of 2016. A performance vehicle was sold with tires nearly ten years old. I had already driven the vehicle approximately three hours home before this issue was discovered. When I asked how tires of that age could pass an extensive inspection, I was told the vehicle had been transferred from Kia of Orange Park, another Morgan Auto Group dealership, and that they had inspected it. That answer raises more questions than it answers. If one Morgan Auto Group dealership sells the vehicle and another Morgan Auto Group dealership inspects it, why is the customer expected to chase answers between locations? Morgan Auto Group owns both dealerships. From a customer's perspective, Morgan Auto Group is responsible for the experience, regardless of which store performed the inspection. I am also still dealing with a missing key fob and have struggled to get clear answers regarding these issues. At this point, I am not looking for excuses. I am looking for accountability. If you are considering purchasing a vehicle from a Morgan Auto Group dealership, I strongly recommend: • Reviewing every finance document carefully before signing. • Requesting printed copies of all paperwork. • Checking tire date codes yourself. • Obtaining the inspection report. • Having the vehicle independently inspected before purchase. Photos of the tire date code are attached. Morgan Auto Group, I am still waiting for someone to explain how nearly 10-year-old tires passed an "extensive inspection" and why I was charged more than double the warranty price I agreed to. Buyer Beware. More

It was a great experience with great worker Kameron is the best he will do everything to help you the best he will do everything to help you More

It was great. Got what i asked for, even in the payment. Great job!! Thanks Got what i asked for, even in the payment. Great job!! Thanks More

Very pleasant. And did what i asked when it came to my payment i wanted And did what i asked when it came to my payment i wanted More

Salesman Elian was outstanding and professional. Great experience. We love our new Jeep Grand Cherokee. It's a beautiful car from my local dealer. Great experience. We love our new Jeep Grand Cherokee. It's a beautiful car from my local dealer. More