Lake City Chrysler Jeep Dodge Ram

From the time Elian and I started working together he was very professional and was a great salesman. He wasn't pushy, and we were able to come to a price I was willing to pay. Fantastic experience and no pr very professional and was a great salesman. He wasn't pushy, and we were able to come to a price I was willing to pay. Fantastic experience and no pressure. I would highly recommend stopping by and speaking to Elian. More

🚨 MORGAN AUTO GROUP: WHO IS GOING TO TAKE RESPONSIBILITY? 🚨 I purchased a vehicle from Lake City Chrysler Dodge Jeep Ram, a Morgan Auto Group dealership, and what should have been an exci RESPONSIBILITY? 🚨 I purchased a vehicle from Lake City Chrysler Dodge Jeep Ram, a Morgan Auto Group dealership, and what should have been an exciting purchase has turned into weeks of frustration, unanswered questions, and finger-pointing between Morgan Auto Group dealerships. The biggest concern involves the finance office. I agreed to purchase an extended warranty for $1,899.00. After reviewing my paperwork, I discovered I had been charged $3,999.99. That is more than double the amount I agreed to. The documents were presented on a small phone screen, making it difficult to review the details before signing. I did not discover the discrepancy until after the transaction was completed. I am currently consulting with an attorney regarding that issue. But the problems did not stop there. Before purchasing the vehicle, Julie Sullivan assured me that the vehicle had gone through an extensive inspection. Shortly after purchase, I took the vehicle to a Chevrolet dealership because of concerns I was having. That dealership discovered the vehicle was equipped with tires carrying a date code of 3816, meaning they were manufactured during the 38th week of 2016. A performance vehicle was sold with tires nearly ten years old. I had already driven the vehicle approximately three hours home before this issue was discovered. When I asked how tires of that age could pass an extensive inspection, I was told the vehicle had been transferred from Kia of Orange Park, another Morgan Auto Group dealership, and that they had inspected it. That answer raises more questions than it answers. If one Morgan Auto Group dealership sells the vehicle and another Morgan Auto Group dealership inspects it, why is the customer expected to chase answers between locations? Morgan Auto Group owns both dealerships. From a customer's perspective, Morgan Auto Group is responsible for the experience, regardless of which store performed the inspection. I am also still dealing with a missing key fob and have struggled to get clear answers regarding these issues. At this point, I am not looking for excuses. I am looking for accountability. If you are considering purchasing a vehicle from a Morgan Auto Group dealership, I strongly recommend: • Reviewing every finance document carefully before signing. • Requesting printed copies of all paperwork. • Checking tire date codes yourself. • Obtaining the inspection report. • Having the vehicle independently inspected before purchase. Photos of the tire date code are attached. Morgan Auto Group, I am still waiting for someone to explain how nearly 10-year-old tires passed an "extensive inspection" and why I was charged more than double the warranty price I agreed to. Buyer Beware. More

It was a great experience with great worker Kameron is the best he will do everything to help you the best he will do everything to help you More

Very pleasant. And did what i asked when it came to my payment i wanted And did what i asked when it came to my payment i wanted More

Salesman Elian was outstanding and professional. Great experience. We love our new Jeep Grand Cherokee. It's a beautiful car from my local dealer. Great experience. We love our new Jeep Grand Cherokee. It's a beautiful car from my local dealer. More

A special shoutout to Elian Zamora for taking great care of us from start to finish yesterday! From the moment he greeted us when we arrived, there was absolutely no pressure. He was patient, attentive, of us from start to finish yesterday! From the moment he greeted us when we arrived, there was absolutely no pressure. He was patient, attentive, and truly listened to what I was looking for in a vehicle. He made the entire process smooth, comfortable, and enjoyable. I am extremely pleased with my experience at Lake City CDJR, and if I'm ever in the market for another vehicle, they will be my first choice. I've been a longtime CDJR customer over the years, owning only Chargers to now my very first truck, and this is actually my first time purchasing a brand-new CDJR vehicle rather than a used one. Thank you, Elian, and the entire Lake City CDJR team for making this such a great experience! ⭐⭐⭐⭐⭐ 5/5 Experience! More

Professional and courtesy. Catherine always communicates well and gets back to me. I would always like a better deal however it is what it is. Dylan is always a pleasure to spe Catherine always communicates well and gets back to me. I would always like a better deal however it is what it is. Dylan is always a pleasure to speak with as well. More

I love it yall do it keep up da good work & see yall back soon soon More

Great until the truck didn’t come with the keys, connected services, or the silver rails. I’ve purchased them and dealer texts say the were fixing. Today 30 days later nothing is done and now I’m connected services, or the silver rails. I’ve purchased them and dealer texts say the were fixing. Today 30 days later nothing is done and now I’m told to deal with ram More

The team had excellent customer service skills. Friendly, knowledgeable, and accommodating. Will definitely use again. Friendly, knowledgeable, and accommodating. Will definitely use again. More