Lake City Chrysler Jeep Dodge Ram

We have a 2018 Dodge 3500 Ram and came to your dealership in answer to a flier you sent out. The add was for an oil change for our vehicle including the oil and filters and a multipoint inspection. We were g in answer to a flier you sent out. The add was for an oil change for our vehicle including the oil and filters and a multipoint inspection. We were greeted by what seemed like friendly people till you get the bill. The add was $89.95 for all the above. When it was time to pay the cashier, the bill had gone to $156.00+. Okay, a mistake was made. The final bill contained all kinds of gotcha extra charges. So we settled at $113.00. There was a video sent out and I had hoped to go over it before the truck was off the lift. The mechanic pointed out that the fuel filters were at zero life left. But no one came to us to let us know that fuel filters were not in the deal. Had we known this, we would have paid extra to have it done. So, I was talked into this by a wife looking to make life easier for her 74 year old husband. But what I got was about half of the work that a service of a one-ton truck should have, a big bill ,and sent out with fuel filters that were depleted and might just leave us on the side of the road before we can get home. I now get to crawl over the engine to service the top fuel filters and underneath it to get to the bottom fuel filters. No real problem if you are a younger man and got a lift in a big shop to make that job easy. While there, we got a note inquiring to see if we would be interested in trading in our vehicle. Just in case you can't figure this one out, a new vehicle is a big decision. A lot of trust is needed to enter a long-term relation with a dealer. I would not return to your dealer ship if you would trade even! Your special was merely a come on to bring people in. But you did exactly half the work needed to service a 3500 truck. You deceive and misrepresent your service! Why would anyone buy from you? In summary, You could have sold more service, but no one ask me! You could have sold me a set of new tires, but no one asked me. My truck is 5 years old with 45K miles on it and you might have gotten a deal, but after not asking us about the filters, and handing us back the truck, we were done. So you lose a customer! . More

We had a very good experience with good Customer service & my salesman cole was great to my family. & my salesman cole was great to my family. More

The dealership is good. And the sale people are good. Adam English was great. Thank you And the sale people are good. Adam English was great. Thank you More

Our salesman Fernando is always helpfully and knowledgeable. I hope that the service department is the same. I have not used them yet. knowledgeable. I hope that the service department is the same. I have not used them yet. More

ADAM took great care of us he won me with his honest and he walked with me through the whole process and he was very good at giving us what we wanted he walked with me through the whole process and he was very good at giving us what we wanted More

The sales rep. , was new, but he maintained professionalism from beginning to end. Adam even did a follow up call after we purchased the car. , was new, but he maintained professionalism from beginning to end. Adam even did a follow up call after we purchased the car. More

Loved the attention. How they work with me to help me. I would definitely recommend them ti my friends and family. How they work with me to help me. I would definitely recommend them ti my friends and family. More

Y'all were the best experiences I've ever had with buying a vehicle. And I will recommend yall to everyone. Thank yall so much for making my dream come to life with my new ride. It meant so much to me. a vehicle. And I will recommend yall to everyone. Thank yall so much for making my dream come to life with my new ride. It meant so much to me. More

Super amazing! Best services I’ve ever had at a dealership! Super very happy! Thanks Best services I’ve ever had at a dealership! Super very happy! Thanks More

Adam English was awesome to work with! He did everything to make buying a car a breeze! Thank you! He did everything to make buying a car a breeze! Thank you! More