Lake City Toyota

On Dec 8, I called Rountree Moore Toyota in Lake City, FL to ask about them honoring a paint recall. Erica told me I was covered for the free work and could schedule immediately. I told them my wife was just to ask about them honoring a paint recall. Erica told me I was covered for the free work and could schedule immediately. I told them my wife was just diagnosed with breast cancer and since we have a flood of doctor appointments, I'd like to hold off for a while. She assured me this was fine and said to call back when ready. No mention of the recall expiring. I called back in January a few times, but they told me I had to work with Erica and she was off. She was supposed to call me, but didn't. Still no mention of expiry. I called back again in February and was told that the recall had expired. They purposefully delayed me past the expiration date of the recall, knowing I had family issues. I asked for the manager to call me. The manager called and told me her hands were tied, even though they had dropped the ball. She said I needed to call Toyota directly, which I did. They refused to help and told me the dealership was the one who had the final say because they are all independently owned. They just pointed fingers at each other and refused to help me. More

I enjoyed my purchasing experience. Thank you for making everything hassle free and easy to understand. Thank you for making everything hassle free and easy to understand. More

My process was a long one but it was well worth it. I wanted to finance through the bank so it was a bit more extensive for me. The finance man (I didn’t get his name) was very helpful as well as the s I wanted to finance through the bank so it was a bit more extensive for me. The finance man (I didn’t get his name) was very helpful as well as the salesman Preston. My experience here was definitely a great one. I’ve referred many people to come but if they decide not to it will be their loss. Thanks again so much for helping me get into the car I wanted at the price I can afford More

Very helpful and friendly My experience with the dealership has always been a pleasure for me. dealership has always been a pleasure for me. More

I had an epic experience, 10/10 would do again. It was legendary for real for real It was legendary for real for real More

My service rep Raquel Bell is the best. She definitely deserves a 5+ Thank you. She definitely deserves a 5+ Thank you. More

... The service appointment went smoothly, and the process was transparent. Please reconsider this method of gathering feedback. process was transparent. Please reconsider this method of gathering feedback. More

Drove over 300mi with terminally I'll passenger on oxygen. Fuel pump went out 9 mi. From dealership. Chad delayed his lunch hour to see that our problem was diagnosed. Would be next day before could p oxygen. Fuel pump went out 9 mi. From dealership. Chad delayed his lunch hour to see that our problem was diagnosed. Would be next day before could part could be replaced. He arranged for us to get to Hertz and get rental so we could continue our trip. New part left us stranded next day at White Springs ext. Chad arranged for tow service and a loner vehicle so we could get back home until mine was repaired. He went out of his way to help us and was very professional. Every company should look for employees like Chad. More

Chad got me in and out on perfect time. Dealership was great Will send new customers Dealership was great Will send new customers More

Very friendly, never too busy to help your needs. Great hometown place Great place great people Great hometown place Great place great people More