Lake Country Toyota

I bought my car in 2020 and have always been happy with service. I was not for this last appointnent.. it was maintenance for 65,000, all that needed to be done was check all fluids, rotate tires and they service. I was not for this last appointnent.. it was maintenance for 65,000, all that needed to be done was check all fluids, rotate tires and they changed one of the fluids. It should have been no more than 45 minute appt. I was there for 3hrs. There were very few employees in the service dept and finally after 2 hrs, the service advisor checked and said that the mechanic was going thru computer training. IF you are having training, then don’t schedule appointments for that time period! When I finally got checked out, I found that they had changed my oil and it should not have been done, $50 was taken off, but still very disappointing. Also when I had my 60,000 mile maintenance done, I asked if any major things needed to be done, I was told no, but I was told on Friday that the spark plugs should have been changed. Needless to say I cannot give a 5 star rating this time. More

Did good job. Waiting area was comfortable. Coffee would be nice during the long servicing period Waiting area was comfortable. Coffee would be nice during the long servicing period More

My appointment went as planned and they were very courteous.My car was ready in a short amount of time courteous.My car was ready in a short amount of time More

Always a pleasant experience - a very courteous group of service workers. Never been a coffee or tea drinker so miss the free pop but understand cutting back on expenses. service workers. Never been a coffee or tea drinker so miss the free pop but understand cutting back on expenses. More

Very pleasant to work with Cory. Knowledgeable, respectful, efficient, answered questions, communicated timely. Appreciated his help. Knowledgeable, respectful, efficient, answered questions, communicated timely. Appreciated his help. More

Jordan was so nice to work with. After texting him for a couple of days, I was Going to come in and test drive a couple cars. He was going to be gone that afternoon, so he set it up After texting him for a couple of days, I was Going to come in and test drive a couple cars. He was going to be gone that afternoon, so he set it up with Damon to take care of me. I just love it when employees work together as a team! I ended up buying from Jordan, and Damon was there to congratulate me as well, these are a couple of real people oriented salespeople! More

Excellent experience! Smooth Transaction! Straightforward pricing, this is the 5th car purchase from Lake Country Toyota! Special thanks to both of my salespersons, Cally Smooth Transaction! Straightforward pricing, this is the 5th car purchase from Lake Country Toyota! Special thanks to both of my salespersons, Cally and Randy Thanks guys! We will be back!! More

The service was good,but I wish they had told me it was going to be a longer than normal wait. going to be a longer than normal wait. More

Detail on my vehicle was subpar. Still had streaks all over, mats not shiny, didn’t look waxed, tires not shiny. Disappointing. We also had a scheduling conflict and I had to be w Still had streaks all over, mats not shiny, didn’t look waxed, tires not shiny. Disappointing. We also had a scheduling conflict and I had to be without my vehicle a whole extra day. More

The service team took care of me and my car. I went in a little upset and when we were done it was all smiles. This is the second time they took care of me when they didn’t have to. Thanks Lake I went in a little upset and when we were done it was all smiles. This is the second time they took care of me when they didn’t have to. Thanks Lake County. More