Lake Ford

Wonderful customer service Jim always takes care of my car needs! I must say he is reliable and dependable! I tell all my friends to go see him for any car issues! Jim always takes care of my car needs! I must say he is reliable and dependable! I tell all my friends to go see him for any car issues! More

New F-150 i was just looking at trucks with no intent to buy when Ryan approached me and showed me a real nice 150.he got the keys and i test drove it it had ev i was just looking at trucks with no intent to buy when Ryan approached me and showed me a real nice 150.he got the keys and i test drove it it had everything i was looking for and more. i was impressed at his knowledge of the product. well i asked him what kind of deal we could work out and the next thing i know i was the proud owner of a new 150. Ryan was very good to work with, he showed a real concern for my happiness and satisfaction.i would definitly reccamend him as a salesman for any future buyers.thanks Ryan j.gajewski More

Lease - 2015 Escape Ryan Heine was super great to deal with! I had submitted some interest on an Escape online, and Ryan reached out very quickly to answer any questio Ryan Heine was super great to deal with! I had submitted some interest on an Escape online, and Ryan reached out very quickly to answer any questions I might have had. He was easy to communicate with, and consistently quick to respond through the entire process. Once I actually got into the dealership to talk with Ryan, he was not pushy at all! I never felt pressured during the process, which was really comforting - that was the part of the process I was looking forward to the least, and he made it absolutely painless. He was very laid back and really took the time to explain the leasing process to me. He even ran the financing for me through first on a few different vehicles so that I wouldn't fall in love with a vehicle on a test drive that I ultimately couldn't have. I'll come back to work with Ryan on my next vehicle! I didn't work with Kelly much, but she was very professional and I enjoyed my limited interactions with her. Justin was the best financing officer I've ever dealt with at a car dealership. He answered my questions with zero fluff - very straight forward, honest, appropriate answers to my questions... and being a first time leaser, I had plenty! I really enjoyed working with him, and appreciated the level of honesty and transparency that he provided from the financing department. More

Purchase - 2014 EDGE I was looking for a used Edge and I had some very specific requirements. Braeger exceeded my expectations. The staff was professional and knowledgea I was looking for a used Edge and I had some very specific requirements. Braeger exceeded my expectations. The staff was professional and knowledgeable. Thanks for all your help! More

Easy to deal with, very helpful and straight forward My wife and I were just out looking for a used vehicle and Ryan wandered out to the lot. We told him what we were interested in and he promptly went My wife and I were just out looking for a used vehicle and Ryan wandered out to the lot. We told him what we were interested in and he promptly went back through all the construction to get keys to the vehicles we had expressed interest in. He gave us all the options on the different vehicles, got us a test ride. We were not expecting to pick a vehicle that day but it all fell together very easily, no pressure, very honest with us. We are very happy with our Taurus and would recommend Ryan to anyone looking for a car, new or used. Had an issue with the key fobs but Mr Bromeland figured it out quickly and even thought it cost the dealership $, they promptly ordered another fob with no hassle to us. Appreciated the way the whole transaction was handled More

Wonderful service Rudy was very helpful, kind, courteous explained things to me in a way I understood. And extremely thankful that I purchased my car here. Thank you Rudy was very helpful, kind, courteous explained things to me in a way I understood. And extremely thankful that I purchased my car here. Thank you More

long wait and wrong oil change I have paid for full synthetic oil and they put the regular oil in my car and I had to wait 2 hour's and my appointment was at 8:15 AM and I got out a I have paid for full synthetic oil and they put the regular oil in my car and I had to wait 2 hour's and my appointment was at 8:15 AM and I got out at 10:25. More

" Awesome Experience" I must say that this was by far my best car shopping experience ever! My sales consultant was VERY informative, helpful and wonderful to work with. I must say that this was by far my best car shopping experience ever! My sales consultant was VERY informative, helpful and wonderful to work with. Thanks, for all the extras you did Nick & Justin ! Great job on the new building . It is beautiful, and very welcoming . More

A very pleasant leasing experience! It's a welcoming new building with lots of space that reminds of a hotel lobby. Still smells of paint. Everyone was pleasant, and Ryan was the consult It's a welcoming new building with lots of space that reminds of a hotel lobby. Still smells of paint. Everyone was pleasant, and Ryan was the consultant assigned to me. I was looking to buy or lease a 2015 Mustang. I test drove one and dealt strictly with Ryan. I checked around but came back to Ryan and the car I had driven, and the lease offer was very good... better than I expected. I was completely satisfied with the way Ryan answered my questions, and the deal itself, and then the thorough introduction to the new vehicle. Because the car was on the lot, and it was almost exactly what I'd wanted, the whole transaction was smooth. So far I am completely satisfied by the experience, and I have no reason to expect otherwise in the future. Ryan Heine treated me with courtesy and respect, did not pressure, investigated all my options as I described them, and took the time to demo the car even though I said I wasn't ready to commit. In fact, his attention was partly responsible for my intention to close a deal. Of course, I liked the car, too. Everyone else I dealt with (briefly) at Braeger seemed of the same caliber. Thanks to them all. More

Excellant experience I brought my 2012 Expedition in for repair and saw Jessie first. She was very nice and helpful even bringing my vehicle closer because of my bad back I brought my 2012 Expedition in for repair and saw Jessie first. She was very nice and helpful even bringing my vehicle closer because of my bad back so I could remove some items. Next a young man offered me a cup of coffee and then I took the shuttle service. They fixed my problems and were always very nice and helpful. Chad helped me with some vehicle questions that I had. Additionally on the phone Rudy was very polite and helpful. I would recommend the service department to anyone and was extremely pleased. Keep up the good work!!! More