Lake Ford - Service Center

The service at Lake Ford was efficient and friendly. I received updates on the status of my vehicle, and appreciate the convenience of communication through text. Thanks! received updates on the status of my vehicle, and appreciate the convenience of communication through text. Thanks! More

I'm very pleased with the service I've received at Lake Ford. The service advisors are extremely friendly and helpful. I feel secure that whatever I'm having done, it's done right. And I will keep coming b Ford. The service advisors are extremely friendly and helpful. I feel secure that whatever I'm having done, it's done right. And I will keep coming back. More

Easy to schedule, friendly service, and the work is completed in a timely fashion. I go out of my way to your location because of the service and people. completed in a timely fashion. I go out of my way to your location because of the service and people. More

Professional and knowledgeable. Great customer service and friendly staff. Oil change and tires rotated in a timely manner. Awesome team. Kudos to Lake Ford. Thanks. and friendly staff. Oil change and tires rotated in a timely manner. Awesome team. Kudos to Lake Ford. Thanks. More

Not respected Although I don't feel at all sick, I know a person can be A symptomatic carrying the corona Covid-19 virus and transmit to others. Therefore I wore a Although I don't feel at all sick, I know a person can be A symptomatic carrying the corona Covid-19 virus and transmit to others. Therefore I wore a protective mask, out of respect for the service writers. I asked why the weren't wearing facial covers and was told it was their choice not to. I explained why I was wearing a mask for their safety not mine and they still said had the choice to and chose not to. When expressing my feelings to the service manager she told me that it was my choice to come in and she was not going to wear a mask. I then responded by saying correct it is my choice therefore I was not going to return after being a customer for at least a decade . I did call in advance on a Monday morning spoke to the Service Manager explaining I was a senior citizen to see if they were busy was told not to worry. Sorry I didn't ask if they would be wearing face coverings when addressing the public over a service counter. Hadn't you sent me this questioner I probably would have stewed in silence. Thank You, I feel better and have learned a valuable lesson, when going somewhere phone first to see if they are practicing safety and respecting their customers if not I will take my business elsewhere. After all there is an old saying "the customer is always right". That's if you want to keep them as a customer. More

Great service and answered questions quickly. Will be my place for servicing my vehicle going forward. Thanks for taking the time and keeping my car in optimal condition place for servicing my vehicle going forward. Thanks for taking the time and keeping my car in optimal condition More

Caleb in Service Dept. 5 stars. Caleb is AWESOME!!! Salesman John Steele 2 stars. Purchased vehicle last October and I’m still waiting for keys for the adjustable tie down anchors. Have left messages w Salesman John Steele 2 stars. Purchased vehicle last October and I’m still waiting for keys for the adjustable tie down anchors. Have left messages with no response. More

The Work performed on my vehicle was done in a timely and professional manner! Would highly recommend using Lake Ford for all of your service needs! professional manner! Would highly recommend using Lake Ford for all of your service needs! More

Beautiful Dealership. Courteous staff, pleasant waiting area with complimentary refreshments. I’ve bought two vehicles from here and will continue to do so. If I had anything negative to say it would be area with complimentary refreshments. I’ve bought two vehicles from here and will continue to do so. If I had anything negative to say it would be......please after servicing my vehicles, return all the switches back to where they were. I’m use to the “Auto” headlights that I don’t have to mess with them. When the Tech turns them off, I’m driving without my lightS on for a couple minutes after sunset. Thank you More