Lake Ford - Service Center

Oil change Booking my appointment was easy. Oil change and tire rotation done in less than an hour. Waiting area clean and comfortable. Thank you for the water a Booking my appointment was easy. Oil change and tire rotation done in less than an hour. Waiting area clean and comfortable. Thank you for the water and WiFi . More

Underwhelmed I brought my F150 in for a recall on the block heater. I also asked that my rear tires be checked.... they were both losing air. Craig informed me tha I brought my F150 in for a recall on the block heater. I also asked that my rear tires be checked.... they were both losing air. Craig informed me that the left rear tire had a nail in it, and repaired it. He also said that he found nothing wrong with the right rear. When I looked at the display, the psi for the rt rear tire was 27 lbs..... how come he didn't fill that tire? Also was told that everything else checked out just fine..... but now my 'check engine' light is on. Hm. Wonder what's up. More

Brake noise Great, in and out as quickly as possible, everyone friendly and professional. No more brake noise. I've never had a problem in 40 years with this deal Great, in and out as quickly as possible, everyone friendly and professional. No more brake noise. I've never had a problem in 40 years with this dealership. More

Great first visit I was pleasantly surprised with the whole setup at Lake Ford: great environment, great service ! Appreciate their shuttle service, which was prompt a I was pleasantly surprised with the whole setup at Lake Ford: great environment, great service ! Appreciate their shuttle service, which was prompt and convenient. I reported that the turn signal occasionally doesn't work (faulty fuse (?) / short (?)). The day of the service, it was working. However, I would have expected to see on the report that at least the matter was looked at but it wasn't listed, hence only the 4 stars. Despite this, I will bring my Ford Edge here again in 5000 miles. More

Long distance repair I cant say enough positive things about the service center here. They took care of everything for my truck while I was 1800 miles away and kept me fro I cant say enough positive things about the service center here. They took care of everything for my truck while I was 1800 miles away and kept me from being stranded upon my return. Excellent service and communication. More

Pleasant experience!!! John Studt did a great job coordinating the repair! The employees in the collision center were very helpful and courteous. I would recommend this dea John Studt did a great job coordinating the repair! The employees in the collision center were very helpful and courteous. I would recommend this dealership to all friends and family! More

Body shop Had some body work done. It was performed to my satisfaction plus. People are always friendly and helpful. I will come back again if I need to. Had some body work done. It was performed to my satisfaction plus. People are always friendly and helpful. I will come back again if I need to. More

Awesome service With short notice they get you right in and get you right out Outstanding service I would totally recommend lake forward to all my family and frie With short notice they get you right in and get you right out Outstanding service I would totally recommend lake forward to all my family and friends More

You go here for customer the great service Ok first the CONS ....It's a dealership and as far as service repairs go it packs dealership repair costs. Everybody knows that dealership prices s Ok first the CONS ....It's a dealership and as far as service repairs go it packs dealership repair costs. Everybody knows that dealership prices suck but you choose your battles so for basic mantience like oil changes and brakes I use this dealership. I did a 60,000 mile service once and while they did a great job the price was too high, could've gone somewhere else for much cheaper. That being said it is a dealership and you pick your battles. Honestly I might be a bit harsh when I rated their pricing because it falls within norms of dealership work, just sucks compared to other repair shops. NOW FOR THE PROS! The customer service is the reason I go period...The shuttle service is really handy, scheduling appointments is super easy and because it's a ford dealership they know their stuff when it comes to my truck. They back their work %100, I had some squeaking brake noise 5 months after they did the front brakes. Called them up told them the issue, they took it no charge and deglazed the brakes even though they didn't hear any squeaking like I did. I got driven to and from by the shuttle service. They charged me 0$ and told me to bring it back if it did it agian so they could have a tech ride with me to hear what I was talking about. Granted I didn't have to because what they did fixed the issue but I guess my point is that a lot of shops would not put in this amount of effort for free. Plus again shuttle service is just super convenient. They also did a warranty job for me on a blown turbo. Now the first thing I was worried about was them cutting corners and just replacing the turbo after it blew oil all through my exhaust system. However I did not have to worry, they told me right away we are replacing both turbos, all the sensors after it, catalytic converters, muffler the works. They literally did the right thing and switched out the entire exhaust without me having to badger them. Granted it was warranty work but still a lot of places would dick around with that. If you have a mechanic you trust go ahead and use them for your hefty repair work but honestly for some of the basic maintenance I fork over the extra cash to use these guys. If money isn't too big an option then just use these guys because if it fails you'll know they will back their work! More

Great Service... Great People... Great people, welcoming, hospitable and eficients. They care for your car and for you. A little smile from the staff will be more welcoming, they are Great people, welcoming, hospitable and eficients. They care for your car and for you. A little smile from the staff will be more welcoming, they are great thou. More