Lake Ford - Service Center

Excellent service Love the staff and service at “Lake Ford”. Always accommodating to my needs, fast, professional and convenient. I would definitely recommend to oth Love the staff and service at “Lake Ford”. Always accommodating to my needs, fast, professional and convenient. I would definitely recommend to others. The waiting room is inviting as well. More

Very Pleased. Was very pleased with my service. Chad is always very pleasant. Everyone is very friendly. The driver that took me home and brought me back when w Was very pleased with my service. Chad is always very pleasant. Everyone is very friendly. The driver that took me home and brought me back when work was done was also very pleasant. More

Grease oil filter, Tire rotation, recall work Jim Bramel is an absolute pleasure to work with. He is straight to the point and when he says a time your vehicle will be ready, he means it. He has Jim Bramel is an absolute pleasure to work with. He is straight to the point and when he says a time your vehicle will be ready, he means it. He has never been a minute late from the time he tells me. Jim is also very accommodating to me every time I come in for service. If it's a ride home he arranges it, if I ask him to look into something other than what I'm having my vehicle serviced for he gets me an answer. All around Jim Bramel is the Tom Brady of the service department. He's simply the BEST!!! Thanks again Jim I'll for sure be using you for all my future service needs at Lake Ford. More

Body shop The Body Shop girls were very nice and overall everything was very good. Brought in my 2017 Explorer in for a hood recall to be replaced and painted. The Body Shop girls were very nice and overall everything was very good. Brought in my 2017 Explorer in for a hood recall to be replaced and painted. More

Oil change and broken cup holder Had the oil changed and tires rotated. Also had an issue with a cup holder after only owning the used 2018 Expedition for less than 6 months. After Had the oil changed and tires rotated. Also had an issue with a cup holder after only owning the used 2018 Expedition for less than 6 months. After much discussion they serviced it at little cost which I appreciated. Thanks! More

Pros & cons Minor issues that weren’t relayed at time of call. Didn’t know I could bring my car in earlier than 730am & didn’t know a shuttle left at 730am. I was Minor issues that weren’t relayed at time of call. Didn’t know I could bring my car in earlier than 730am & didn’t know a shuttle left at 730am. I was late for work due to this miscommunication. And the answers I received prior to booking my apt with Craig was vague & I definitely didn’t feel like a valued customer. Thankfully I worked with Caleb at the time I brought my car in. More

Excellent Great service...nice employees and great deals...just need to lower some prices of parts and labor.overall I like the place. Very friendly. Happy I pu Great service...nice employees and great deals...just need to lower some prices of parts and labor.overall I like the place. Very friendly. Happy I purchased my car here. More

Fix a broken seatbelt on a 4 week old vehicle I appreciated Jessica listening to the crital situation and helping to resolve it appropriately. Hoping the continued service experience will be as g I appreciated Jessica listening to the crital situation and helping to resolve it appropriately. Hoping the continued service experience will be as good. I left Subaru for that reason. More

Engine light. Engine light on new truck came on then went off. Had it looked at then was able to get oil change completed. Vehicle was ready when promised. Engine light on new truck came on then went off. Had it looked at then was able to get oil change completed. Vehicle was ready when promised. More

Great service Straight forward and had my service done in a timely manner. Had enough time to roam the lot and run a few errands and it was finished before I got ba Straight forward and had my service done in a timely manner. Had enough time to roam the lot and run a few errands and it was finished before I got back. More