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Lake Ford - Service Center

Milwaukee, WI

4.3
2,047 Reviews

2,047 Reviews of Lake Ford - Service Center

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June 08, 2018

Oil change Alway great and fast service. But prices could be more reasonable for parts or if long time customers we should be give discounts for loyalty. More

by anthonybuchholz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Sandman, Craig Prochaska
Jun 11, 2018 -

Lake Ford responded

Thanks Tony! We try to keep our prices in line and competitive with the independent service shops. We appreciate your continued trust in Braeger and your loyalty! Jason Enders-VP/General Manager

June 05, 2018

Good service, but not family-friendly with small kids I have always been very happy with Braeger’s service department. All of the employees are very friendly, punctual, and provide excellent service. How More

by shana_lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Johnson, Caleb Repinski
Jun 11, 2018 -

Lake Ford responded

Thanks for letting us know! When we remodeled our showroom, we completely forgot about changing stations...so sorry about that. We have ordered two changing stations, one for each restroom and will install them as soon as they arrive! Thanks again for bringing this to our attention...and for the great review! Jason Enders - VP/General Manager

June 04, 2018

Fast reliable service every time. I won't go anywhere else. I've been going to Braeger every time I need something done on my vehicle, & I've always been completely satisfied. Plus they always get your vehicle More

by beer-city-bear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Strickling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Sandman, John Studt, Craig Prochaska, Caleb Repinski
Jun 11, 2018 -

Lake Ford responded

Great screen name! Thanks for the kind words and I'm glad we can get you in and out quickly! I know we have a great team, but nobody wants to sit around a car dealership all day...no matter how nice it is, right! Jason Enders-VP/General Manager

June 04, 2018

Very friendly! I was able to get a service appointment at the time I wanted and got in and out quickly. Friendly people, nice waiting area and overall a great experi More

by jan3ttaboren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Sandman
Jun 11, 2018 -

Lake Ford responded

When we remodeled, our goal was simple...give people a great lounge area, provide excellent communication, complimentary refreshments and make sure we respect our guests time! Getting our guests in and out quickly is where our team excels! Jason Enders-VP/General Manager

June 04, 2018

Oil change with tech inspection Braeger Ford was able to fit me in on short notice for a oil change, tire rotation and tech inspection. The service was done quickly and the issue wa More

by Kwjs12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
Jun 11, 2018 -

Lake Ford responded

Love to hear it! We got you in and out quickly and we are your first and only choice for service...that's awesome! Jason Enders-VP/General Manager

June 04, 2018

Great and speedy service When ever I call to have something done to either of my two Ford vehicles, They will be able to get me in the next day or the day after. More

by LARRY64CHESTER45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Sandman
Jun 11, 2018 -

Lake Ford responded

Getting our guests in when they need us most is one of our top priorities! After all, it's impossible to predict when a vehicle is going to break down. We appreciate your review and your trust! Jason Enders-VP/General Manager

June 03, 2018

Routine maintenance Jessica is my first reason for returning she is approachable, friendly, and concerned with the issue... from when I first purchased the vehicle when t More

by savanna4063
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Sandman
Jun 11, 2018 -

Lake Ford responded

I certainly love to hear that Jessie and her team have taken such great care of your needs, but I am concerned that you don't have that same feeling about our sales team. I have been with Braeger for 22 years and one thing I know is if you don't feel comfortable with your entire dealership experience, the chances of your returning in the future drop significantly. Please feel free to reach out to myself or our General Sales Manager, Heather Kruse, so we can address your concerns with our sales team and processes! Jason Enders-VP/General Manager

June 01, 2018

Job well done The work was started on time and finished on time. The service people did a good job, and were friendly. The waiting area was clean and provided bever More

by LCLINER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
Jun 11, 2018 -

Lake Ford responded

Thanks for the great review! Our team respects our guests time and staying on track is important for you and us. If we fall behind schedule on your service appointment, the rest of the customers throughout the day suffer too. Glad you liked our lounge areas and refreshments! Jason Enders-VP/General Manager

June 01, 2018

Oil change and sync update Good review, not excellent. Price for essentially an oil change was $50. I was not able to, nor could I perform, my own update from the ford online More

by GOCYCLIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Sandman
Jun 11, 2018 -

Lake Ford responded

My parents just had their Explorer in for a Sync update as well. Years ago a customer could do it themselves, but with technology changing as fast as it does, it's getting harder and harder for DIY's. Please keep in mind that we do more than just change your oil when you're in for service. Our techs complete a 72 point multi-inspection, checking tires, brakes, light/bulb functions and under the hood and vehicle as well. Then we run it through the car wash too! We do our best to stay competitively priced and hope you will continue to use Braeger and see the value in our services we offer! Jason Enders-VP/General Manager

May 31, 2018

Great job guys Made an appointment for 10:30 AM was taken right on time the job was done quickly cleanly and efficiently nice job even wash the car for me thanks aga More

by scardino4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Sandman
Jun 11, 2018 -

Lake Ford responded

Our pleasure! Having repeat customers tells us that we are doing a job well done! Jason Enders-VP/General Manager

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