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Lake Ford - Service Center

Milwaukee, WI

4.3
2,042 Reviews

2,042 Reviews of Lake Ford - Service Center

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February 20, 2023

Always helpful when I have questions and they get the job done right. I have been coming here for almost 6 years now with a lasting car to match! More

by jesusggarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
February 20, 2023

Professional, and very clean dealership , price competitive. Wait time was not too bad. Would recommend More

by gardenimp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2023

Craig and the crew at lake ford are THE best hands down. From punctual, timely service, to in depth conversation about what is going on with your vehicle. And the flexibility in scheduling for appointments More

by mustard994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Strickling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska
February 16, 2023

Always get the service done on time, with good communications as to status of repairs and anything unexpectedly found More

by Fonzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Jim Stabl
February 14, 2023

Customer service dealers are very friendly. They work around your schedule to make things happen. More

by Vivian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Stabl
February 14, 2023

I had "The Works" done because my car reached 35,000 miles and it was due. Jim was the Customer Service rep that I had and he was the nicest man. The work on my car was done in a timely manner at a re More

by Mary Ann McGinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Stabl
February 13, 2023

Always accommodating even offering courtesy shuttle for my husband to wait at home. Ordered service right away to get things fixed. More

by Yetcam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember employers name
February 13, 2023

Got my truck back from service worse than it was prior and paid $800. Got it back and now the windows don’t roll down and none of the doors lock. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Teitelbaum
Mar 03, 2023 -

Lake Ford responded

We are sorry to hear that you had a negative experience with our service department. We understand that having your truck returned in a worse condition than when you brought it in is unacceptable, and we apologize for any inconvenience caused. We want to assure you that we take all customer complaints seriously and we will investigate the issues you have described to find a resolution as soon as possible. We will take full responsibility for any issues caused by our service team and we will work to make things right for you. Please contact us at 414-281-6100. We value your business and we would love to make things right if you give us another chance. Once again, we apologize for any inconvenience caused, and we appreciate your feedback. We hope that you will give us another opportunity to serve you and exceed your expectations in the future.

February 13, 2023

Impressive facility with comfortable waiting area, easy scheduling, quick service, and excellent, personable customer service. More

by kittyhill0320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
Feb 13, 2023 -

kittyhill0320 responded

Thank you

Feb 13, 2023 -

kittyhill0320 responded

Thanks

February 13, 2023

I am very happy with my experience working with the lake ford service department. I plan on using them in the future. More

by kjsippeljr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Chandler, Daniel Garcia
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