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Lake Ford - Service Center

Milwaukee, WI

4.3
2,086 Reviews
Call Service Center (414) 281-6100

2,086 Reviews of Lake Ford - Service Center

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February 01, 2023

No cordials compared whith other dealers and no show interest to helping out, expensive price More

by Garay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Lake Ford responded

We are sorry to hear that you did not have a positive experience at our dealership and that you found our pricing to be expensive. We strive to provide competitive pricing and excellent customer service to all of our customers. We apologize if we fell short in your case. If you would like to discuss your concerns with our team further, we encourage you to reach out to us directly so that we can better understand your needs and work to find a solution. Regarding your comment about the lack of cordiality, we are disappointed to hear that you did not feel welcome at our dealership. We take pride in providing a friendly and welcoming atmosphere to our customers, and we apologize if we did not meet your expectations in this regard. We would appreciate the opportunity to address your concerns and work to regain your trust. Please do not hesitate to contact us directly if you want to discuss your experience further or if there is anything we can do to help. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

February 01, 2023

People were great, service was great, truck was done way faster than I thought. Thank you More

by MLILLYBOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 30, 2023

I have been working with your Service team for years! Take great care with pride More

by dtmooney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
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January 29, 2023

I brought my car in for repair and it took several days before anyone even looked at my car. I had to call several times to see if they had even looked at my car. Once they figured out what was wrong with More

by mcdimeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Teitelbaum
Report | Print
Feb 14, 2023 -

Lake Ford responded

We understand how frustrating it can be to have your car in the shop for an extended period of time and not receive clear and timely communication about the status of the repairs. We are sorry for your negative experience with our service department. We apologize for the misquote and any inconvenience that may have caused you. We take full responsibility for the mistake and will take steps to ensure that it doesn't happen again in the future. We also apologize for the miscommunication about the car wash - this is not the kind of experience we want our customers to have. We appreciate your feedback and will use it to improve our processes and communication in the future. If there is anything we can do to make it up to you, please do not hesitate to contact us. Thank you for your business, and we hope to have the opportunity to serve you better in the future.

January 28, 2023

Heater still not working properly, even after bringing it back several times. Not blowing as hard as before. More

by tony c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Stabl
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Jan 28, 2023 -

tony c responded

I think I've been very clear about my maintenance experiences.

January 28, 2023

Worst service center I've ever dealt with. Intentionally kept my vehicle for months so my warranty would expire. They talk to you like you're an idiot over the phone and never call back when t More

by Big A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Strickling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Bramel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Brian Teitelbaum, Jim Stabl
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January 23, 2023

My car broke down and they were able to get my car in and repaired the following day. More

by rrosse3110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Stabl
Report | Print
January 20, 2023

Good clean friendly. However invoice stated carwash and multi point inspection done. Neither where completed. More

by mjbzinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
Report | Print
January 16, 2023

Lake ford is quite accommodating schedule wise. They do a generally thorough job. I take my Ford Expedition there for specialty repairs. I’m generally satisfied with the service and the staff More

by jmantes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
Report | Print
January 14, 2023

Everything went well and the service was quick. Brian answered my questions without making me feel like I was dumb (thanks!) More

by dianepodemski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
Report | Print
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