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Lake Ford - Service Center

Milwaukee, WI

4.3
2,087 Reviews

2,087 Reviews of Lake Ford - Service Center

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December 18, 2022

Been a customer for about 20 years. Always had good service. Would recommend to anyone who needs service or body work. Friendly staff and managers. More

by johnmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Brian Teitelbaum
December 15, 2022

Apparently, they have a problem, understanding, simple instructions, and don't run the Vin to look for other recalls. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Lake Ford responded

We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Dec 19, 2022 -

Jeff responded

Yeah, we will see...

December 14, 2022

The service was very fast did a good job with it I would recommend them to my friends and family the other service there More

by greermichael67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska
December 14, 2022

Good service, good place to go and fix you're car. They did a good inspection. More

by Mary.roberto26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
December 14, 2022

The time it took to fix two recalls was short & sweet, a lot less time than quoted! More

by stmart1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure! It was for a recall.
December 13, 2022

1st time I had to return to the dealership sine I bought the car & I was very pleased with the service More

by grgadee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2022

They didn’t keep their words. Waisted my time for no reason. It looks there is no clear system for the service department about the good customer service. More

by Tareq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2022

Best ford dealer in town . So much seemed to change in the last couple years but service is still good . More

by sharsanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2022

The overall service was great! The representative, Jim scheduled my appointment and provided me with updates on my vehicle. The maintenance was completed by 3:30pm. It only took 1 More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Stabl
Dec 13, 2022 -

Satisfied Customer responded

Thank you for providing quality service.

December 12, 2022

I brought my car in because it had soft brakes I had the break I had a brake job done on the vehicle thanks over 1,200 dollars the service rep told me that in order to do a road test so you have to charge m More

by epearson52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Stabl
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