Lakeland Chrysler Dodge Jeep RAM

Fast service and attentive technicians overall good job. I enjoyed my experience at the dealership today I enjoyed my experience at the dealership today More

Sam was excellent - got my truck squared away - fixed problems I didn’t know I had - excellent customer service. problems I didn’t know I had - excellent customer service. More

I did a walk in for an oil change and they took the time to work me into their schedule. to work me into their schedule. More

Bunch of crooks. Prepare to be cheated. Apparently sold me a car that had an accident. Lied to me in the finance area. And broke FL law by not giving me a copy of th Prepare to be cheated. Apparently sold me a car that had an accident. Lied to me in the finance area. And broke FL law by not giving me a copy of the finance docs that i signed that i specifically requested. I told them where i wanted to finance and that i was already approved there and had accounts there. They dinged my credit anf i ended up with an interest rate that is about 1% higher than what i would have gotten. STAY CLEAR. More

Good dealership fair prices sales person Andre was very polite and professional. Would recommend to others polite and professional. Would recommend to others More

Awesome sales person and manager. Super friendly country dealership. Negotiations were painless, honest and helpful. Highly recommend. Super friendly country dealership. Negotiations were painless, honest and helpful. Highly recommend. More

The owner of Lakeland Chrysler will be getting a letter. 1. It appears the car was in an accident. This in spite of my being told it wasn't. 2. The finance guy was dishonest. I told him at the beginning t 1. It appears the car was in an accident. This in spite of my being told it wasn't. 2. The finance guy was dishonest. I told him at the beginning that i wanted to use MidFlorida credit union because i had accounts there and had already been approved for a car loan. No other source was mentioned. He would not let me see the name of the financing company until i had signed all the papers. Then he says he used Capital 1. Capital 1 was never mentioned previoisly. I am furious. More

Excellent service from the sales man and finance manager I would recommend this dealership to others I would recommend this dealership to others More

This was the worst car dealership experience I have ever had. On November 20th, I was there for four hours and did not even buy the car I went in there completely prepared to buy. We did our research and ca had. On November 20th, I was there for four hours and did not even buy the car I went in there completely prepared to buy. We did our research and came in prepared and ready to buy a car; however, Lakeland Dodge/Chrystler was not. They were understaffed, and the staff that was there were extremely unprofessional. When I asked for a test drive, the did not have the car I was planning to buy on the lot (or even a similar model), although their inventory said they had it there on site. There was a severe "lack of communication" (their words, not mine) between Randy and JT. This supposed "lack of communication" lead to them not including my trade-in on the final paperwork being signed...after four hours of waiting. I ended up leaving after four hours with no new car, no apology, and a strong distaste for all Dodge/Chrysler products after the experience with the Lakeland staff and their inefficiency, complacitness, and terrible customer service. This turned out to be a waste of my day off, which was supposed to be a happy day because I was supposed to be bringing home a new car. I was originally told that they would have the car on the site the next day, but after the paperwork was being signed, I was told they weren't sure when it would be on site and they would give a call in a day or two. I really disliked seeing the staff goof off and just joke around with each other while they were not focusing on their actual job and doing the appropriate paperwork and financial figures. I'm glad the staff at Lakeland Dodge had the time to cut up and slack off while I was there, because I did not. My time off from work is precious, which they did not take in consideration and they wasted. I can not ever get that time back, but I can thoroughly describe their inefficiency, poor customer service, inadequacy, and unprofessionlism. My family has been Dodge owners for generations, but we won't ever buy another Dodge/Chrysler product after this horrible experience we had today. Randy and JT tried to bamboozle my family today by not including our trade-in, and if we hadn't caught it on the final paperwork while we were signing, we would have been stuck with a rotten deal. They said it was a miscommunication, when it was discussed and clearly stated several times while we were at the discussion table. What was the worst was they didn't even try to fix it once the error was pointed out or apologize for the error or wasting our time. They just said, "Okay, well have a good rest of your Sunday," and that was that. Lakeland Dodge/Chrysler is very unethical and unprofessional and if you are looking for a new car for yourself and family, then do not go to them. I will spend my hard-earned money and my time elsewhere, where myself and my family are valued and the dealership's practices are ethical, professional, and efficient. More