Lakeland Hyundai

I gave Lakeland Hyundai’s service department multiple opportunities to correct this before posting publicly. They failed to do so. For context, this is not my first serious issue with this dealership. opportunities to correct this before posting publicly. They failed to do so. For context, this is not my first serious issue with this dealership. About two years ago, I had a tire replacement done here that was not mounted properly — something that could have become a dangerous situation. I chose to give them another chance. That was clearly a mistake. On March 11th, I brought my 2023 Santa Cruz in for routine maintenance and a wheel balance due to a vibration at highway speeds, which I paid for. The vibration was never fixed. When I returned on March 30th due to the vibration still there, I was told the issue was “flat spots on the tires” and “warped rotors.” Based on how the vehicle is driven, I questioned this diagnosis — but the dealership proceeded anyway, and put these through my tire and wheel warranty that I purchased. After replacing rear tires and machining rotors, I was then told none of it fixed the issue. Therefore, there are now two fraudulent claims on this warranty. My vehicle sat at their dealership for over a week with minimal communication. Eventually, I was told the issue was resolved after another balance. It wasn’t. The vibration was still there immediately. At that point, communication stopped. No meaningful follow-up and no resolution. I then took my vehicle to another Hyundai dealership. Within ONE day, they identified and corrected the actual problems: The rear wheels — which Lakeland Hyundai had just worked on — were not balanced at all A TCM update previously attempted by Lakeland Hyundai was not completed or registered properly So I paid Lakeland Hyundai for a service that was not performed, while unnecessary work was done that did not address the issue. What is most concerning, however, is the documentation. My service records from Lakeland Hyundai include statements I never made — such as claims that I reported tire issues and brake pulsation. These false statements appear to have been used to justify warranty-covered work that I did not request and that did not resolve the problem. At best, this is grossly inaccurate record-keeping. At worst, it raises serious concerns about potential warranty fraud, as work may have been documented under false pretenses. I will be reporting this to the appropriate warranty provider for review. Additionally, my vehicle was returned with a new dent on the hood, and despite contacting management and ownership directly, I have received no response or resolution. This was not a simple mistake. This is now a pattern: improper work, misdiagnosis, incomplete repairs, lack of accountability, and serious concerns about the integrity of their documentation. I will not return, and I strongly advise others to be cautious when trusting this service department. More

They are awful! ! I took my genesis to them 3 times and always left with the exact same issue 3k lighter in my pocket (never fixed). I bought 2 Audis and it's a sha ! I took my genesis to them 3 times and always left with the exact same issue 3k lighter in my pocket (never fixed). I bought 2 Audis and it's a shame, I loved the car but hated the service department. My wifes car just had transmission replaced and now she has more problems when she took it in. I dont know anyone in the finance or sales department but it wouldnt let me go further so those gentlemen are only guilty by association of service. More

Fernando Ortiz was awesome! Super friendly and patient no pressure at all he really took the time to help me out Super friendly and patient no pressure at all he really took the time to help me out More

We purchased a Santa Fe in Jan and had an issue. We ended up getting another and Lu and Ellis took good care of us. What a great dealership We ended up getting another and Lu and Ellis took good care of us. What a great dealership More

Paid way of price for vehicle. Elvis and the crew was not helpful they didn't work with me or try to point out anything helpfulso much for me recommended this dealership Elvis and the crew was not helpful they didn't work with me or try to point out anything helpfulso much for me recommended this dealership More

Lu was absolutely wonderful. I didn’t think i’d be able to get out of my lease and he did everything possible to help my family into something more suitable for us. 10/10 I didn’t think i’d be able to get out of my lease and he did everything possible to help my family into something more suitable for us. 10/10 More

Had a wonderful experience with Lu and Elvis. They always treat me with respect. I will be back again. They always treat me with respect. I will be back again. More

Mi vendedor fue Edgardo Ayala. My atento,serviciar y super paciente. Me gusto su actitudy contestaba todas mis pregunta. Un 10 de 10 My atento,serviciar y super paciente. Me gusto su actitudy contestaba todas mis pregunta. Un 10 de 10 More

Justin was a very approachable and knowledgeable salesman without making us feel pressured. Highly recommend! without making us feel pressured. Highly recommend! More