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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.4
3,115 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 3,115 reviews

February 07, 2026

Jeremy was the service technician who assisted me with my problem. He was kind and courteous and made sure my problem was solved quickly. High praise to Jeremy! More

by vera.bocr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy service dept
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February 06, 2026

Everything was perfect thank you so much. I truly appreciate everything.. The work was performed very quickly. More

by delaware_lizard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy tarnish 5 stars
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Feb 07, 2026 -

Lakeland Volkswagen responded

Hi, we’re glad to hear everything went smoothly at Lakeland Volkswagen. It’s great to know the work was completed quickly and met your expectations. Thank you for sharing your experience with us.

February 05, 2026

I have always gotten top notch service from Lakeland Volkswagen! Everyone is super helpful and always friendly. More

by mariahinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Feb 07, 2026 -

Lakeland Volkswagen responded

Hi Maria, we’re happy to hear that Lakeland Volkswagen has consistently provided you with great service. It’s always nice to know our team makes a positive impression. We appreciate you sharing your experience.

February 04, 2026

I don’t know who Charles is, but Terri was extremely helpful! She was thoughtful and knowledgeable. She went above and beyond to help get me into a new car after an accident. Thanks to everyone who assi More

by VANDERMEER.TJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Draper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Astrogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2026 -

Lakeland Volkswagen responded

Hi, we’re happy to hear Terri was so helpful during your visit to Lakeland Volkswagen. It’s great she was able to guide you through getting a new car after an accident. We’ll be sure to share your kind words with her and the team who assisted that day.

February 04, 2026

The waiting area was clean. The advisor was professional and knowledgeable. The wait time was a little less than quoted. More

by cathyforeman727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sternish
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Feb 05, 2026 -

Lakeland Volkswagen responded

Hi Cathy, we’re glad the waiting area and service advisor at Lakeland Volkswagen met your expectations. It’s great to hear the wait was even shorter than expected. We appreciate you sharing your experience.

February 03, 2026

This the best service center I have ever been too. Jerrami was great. Go see him he will take care of you. More

by fanielj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 05, 2026 -

Lakeland Volkswagen responded

Hi, we’re thrilled to hear you had such a positive experience at Lakeland Volkswagen. Jerrami will be glad to know his help stood out and made your visit so memorable. Thank you for sharing your feedback.

February 02, 2026

They explained everything thoroughly and did a great job addressing my concerns. Everyone was also very kind. More

by lmr137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Feb 03, 2026 -

Lakeland Volkswagen responded

Hi there. Thank you for sharing your experience with Lakeland Volkswagen. We’re glad the team took the time to explain everything and address your concerns. Kindness and quality service are what we strive for every visit. We look forward to seeing you again.

February 02, 2026

Everybody is nice and professional, but every time I come, there’s something new that they want to replace or work on. The car was running fine when I brought it in, however, it doesn’t run well now a More

by wkaacyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley
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Feb 04, 2026 -

Lakeland Volkswagen responded

Hi there. Thank you for sharing your feedback about your visit to Lakeland Volkswagen. We’re glad you found the team friendly and professional, but we completely understand your frustration with the ongoing issues after your service. This is not the experience we want for our customers. Please reach out to Jared Diveley directly at jared@lakelandvw.com so he can review your situation and work with you to resolve these concerns promptly.

January 31, 2026

Enjoyed working with the service advisor on this visit much more than my prior visit. Much friendlier than the last person I dealt with. The wash still takes entirely too long for the hap hazard wash they More

by kbjameson71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Feb 01, 2026 -

Lakeland Volkswagen responded

Hi there, Thank you for sharing your experience at Lakeland Volkswagen. We’re glad your visit with the service advisor was a positive one and that the waiting area met your expectations. We appreciate your feedback and will take your comments about the wash into consideration.

January 31, 2026

Speedy service, pleasant interactions, job done well. Dominic Bailey was particularly helpful with my questions. More

by biles
Recommend Dealer
Yes
Employees Worked With
Dominic Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2026 -

Lakeland Volkswagen responded

Hi there, Thank you for sharing your experience at Lakeland Volkswagen. We’re glad Dominic Bailey was able to assist and that the service was completed efficiently. We appreciate your feedback and look forward to seeing you again.

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