Lakeland Volkswagen

The service is always excellent at this dealership. Even if someone new comes along I’m always treated the same way, which is why I have continued to come here. if someone new comes along I’m always treated the same way, which is why I have continued to come here. More

My car’s been repaired 7 times in 4 months.3 times was My car’s been repaired 7 times in 4 months. 3 times was the fuel line. It has warranty and they still charged me for a part that was suppose to My car’s been repaired 7 times in 4 months. 3 times was the fuel line. It has warranty and they still charged me for a part that was suppose to be fixed. Now they won’t take my car from my house because it’s too far but I drove more than 5 times to Lakeland from Davenport with the car leaking diesel and they don’t seem to matter. More

Service department was friendly, professional and efficient. It was a good experience. Understanding that we are still in a pandemic, having a comfortable place to work remotely when you do need efficient. It was a good experience. Understanding that we are still in a pandemic, having a comfortable place to work remotely when you do need to wait would be appreciated. The tall tables with high stools strained my back, neck and wrists. Appreciated that the dealership observed social distancing and masks for the most part. More

Went there for a check engine light and was serviced properly and also they found a concern with my shifter and replaced it all is working as designed properly and also they found a concern with my shifter and replaced it all is working as designed More

The service advisor and staff, were very helpful and friendly. They helped to make sure all my car issues were fixed and have made me friendly. They helped to make sure all my car issues were fixed and have made me More

Had my car serviced and had a good experience. I was updated throughout the morning and was informed about what needed to be done prior to the repair which I appreciated. I have always had great servi updated throughout the morning and was informed about what needed to be done prior to the repair which I appreciated. I have always had great service in the past years. More

Quick service and gave me details that helped me make an informed decision. I don’t think your review should require 25 words. Makes me want to exit and not finish the survey informed decision. I don’t think your review should require 25 words. Makes me want to exit and not finish the survey More

I appreciate when I have a problem with my vehicle that they can get me in within a few days. I actually drive three hours to go to this dealership because my local dealership is not very friendly or helpf they can get me in within a few days. I actually drive three hours to go to this dealership because my local dealership is not very friendly or helpful. More

Awful customer service, made appointment car never got into garage. Had to press repeated times car finally got back into shop and supposedly fixed. I got about a quarter the way home and the dash light into garage. Had to press repeated times car finally got back into shop and supposedly fixed. I got about a quarter the way home and the dash lights came back on indicating the same problem More

Literally the best. Trey was our sales person but the entire staff was Super accommodating, caring, and made sure I got the best price. No pushy sales tactics for add ons. Very quick process (in and out entire staff was Super accommodating, caring, and made sure I got the best price. No pushy sales tactics for add ons. Very quick process (in and out within 1.5 hours). Trey texted and called to check on me days after the purchase as well. Highly recommend over every dealer in Orlando. More