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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,932 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,932 reviews

March 07, 2024

Staff is helpful, friendly and knowledgeable. With the exception of the prices, I appreciate the convenience using the dealership. More

by CYNTHIAHAFFEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
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March 06, 2024

Lack of communication and they called numbers that i repeatedly asked them NOT to call. Unsure how they got phone numbers they were calling as they were never associated to that car or account. More

by VW owner
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
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Mar 07, 2024 -

Lakeland Volkswagen responded

not sure as to why you gave us a bad review, you called and insulted my staff member cursed at them, after we accommodated you, we should give you a review, unprofessional behavior

March 06, 2024

Great service and team fixed our cars issue. Lakeland VW provides quality service for our car. More

by Mark W
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham, Katlyn Oldham
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March 06, 2024

I have always had really good service. ...no real long wait times, and the employees and mechanics have always been helpful More

by GHOCHSR27
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Matthew Lindberg
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March 05, 2024

It was unacceptable, my vehicle still isn't fixed, the bright yellow warning light still lit even though they said it would reset after I drove it. They tried to steal the tow eye that I bought from them More

by Kellyford407
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Katlyn Oldham, Katlyn Oldham
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March 05, 2024

Matt is a true asset to Lakeland VW and his customers as is Dan the Master mechanic and Jeremy More

by moyano.lou
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Matthew Lindberg
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March 05, 2024

All staff members were so kind and helpful. I didn't have an appointment and had never been there before and they were still able to find time to fix our issue. I bought the car used from anoth More

by cgosnay1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham, Nick Maxvill
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March 04, 2024

From the moment I arrived, I was treated with professionalism and care, but it was Michelle's willingness to stay late to ensure I was completely satisfied with my purchase that really stood out. More

by accucharlene
Recommend Dealer
Yes
Employees Worked With
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Barnett
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March 03, 2024

Give stars! ! Five stars! Went above and beyond to figure out what was wrong with our vehicle. Was diagnosed very fast, and service was top notch! Also helped us More

by mariasutmiller
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham, Katlyn Oldham
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March 03, 2024

Ashley was knowledgeable and friendly and also compassionate during a very stressful time Ashley 's customer service was wonderful. She was knowledgeable, friendly and compassionate during a very More

by Hlpeterson1983
Recommend Dealer
Yes
Employees Worked With
Ashleigh
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