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Lakeland Volkswagen

Lakeland, FL

4.3
2,933 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,933 reviews

January 24, 2024

I had no issues and was kept informed the whole time I was there waiting. More

by ivelys3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
January 23, 2024

How about a few words? Very good. Very very very very very good good good. More

by destaszak
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Matthew Lindberg
January 23, 2024

it was comfortable. they didn't take that long for the inspection and told me what was best for my car. coffee was available More

by Lecome2001
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham, Katlyn Oldham
January 23, 2024

For what I needed fixed and was out the door. Very relaxed setting For what I needed fixed and was out the door. Very relaxed setting and was explained what needed to be fixed More

by WATKINS.JESSIE
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham, Katlyn Oldham
January 22, 2024

Ashley was very helpful and made sure to provide us with all the updates and information we needed while my VW was in for service. We also enjoyed time with Hiram looking into options for a second vehicle. More

by rrhelmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram Mendez Mounier
January 20, 2024

Amazing customer service! The staff at VW Lakeland is the best, especially Matthew. Thank you so much! More

by kimbrel.heather01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
January 19, 2024

i will not go back to this dealership. they lost my business. service manager liar More

by bodysbyrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg, Katlyn Oldham
Jan 19, 2024 -

bodysbyrose responded

service manager gio is a liar. we had a telephone conversationin which he made service commitments to me, and when i brought my vehicle to my service appointment, they told me that information was false. they called gio in front of me, and gio denied ever speaking to me. so now gio is a two-time liar

Jan 21, 2024 -

bodysbyrose responded

You should be ashamed Gio. You are the service manager and a complete liar . because of you gio, I will travel to take my business to another vw dealership When I buy a 2025 Volkswagen. please tell your boss that they lost a sale to another dealership. Thank you for showing me your true colors service manager gio, u are a liar.

Jan 21, 2024 -

Lakeland Volkswagen responded

Like I said before we never meet or spoke? have some respect for your self the true liar is you

January 17, 2024

Great experience and easy transaction. Friendly and informative staff without being pushy. I would highly recommend! More

by SFRN1978
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hiram Mendez Mounier, Hunter Jackson
January 16, 2024

Touch of class! ! Thank you, Nick, for making it so easy to purchase my vehicle! I found my ideal SUV through cars.com at Lakeland Volkswagen. Being 3 hours away, Nic More

by April Waddell
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Maxvill
January 16, 2024

Your dealership was spot on very nice people working for you. I would greatly tell my friends about how great your service is More

by rorymoody27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
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