Lakeland Volkswagen

Matthew was GREAT! I overheard him with another customer & you could tell he cares & was going out of his way to help the man. It was nice to witness his kindness. I overheard him with another customer & you could tell he cares & was going out of his way to help the man. It was nice to witness his kindness. More

Ashleigh was amazing to work with! She turned a stressful situation into a positive outcome. She was pleasant, efficient and knowledgeable. She’s a true asset to your company! She turned a stressful situation into a positive outcome. She was pleasant, efficient and knowledgeable. She’s a true asset to your company! More

Hunter was ok, the finance manager was terrible. He was pushy and condescending. He did not like the idea of me having my own financing. Worst of all his appearance and his way of doing business wa He was pushy and condescending. He did not like the idea of me having my own financing. Worst of all his appearance and his way of doing business was terrible. This was a super easy sale. I left the dealership without knowing anything but driving it out of the dealership. The car was poorly detailed and that's why I won't recommend this place for any business. I traveled over 80 miles to get the car and I left the lot disappointed. Thank you for your time. More

Had a set appt with Michelle, when we got there she couldn't work with us because she started with another customer so we then sat either Will. And I leased two cars from them prior and they didn't eve couldn't work with us because she started with another customer so we then sat either Will. And I leased two cars from them prior and they didn't even have that in their system correct. Not sure why they couldn't pull that up by just my name..? More

Great service, personnel explained what needed to be done. I received notifications of everything as they were working on mi car. 👍 done. I received notifications of everything as they were working on mi car. 👍 More

Fantastic customer service and great buying experience. Nick and team were great to provide very helpful and informative support for my wife and I as we figured out the best car for us. Nick and team were great to provide very helpful and informative support for my wife and I as we figured out the best car for us. More

Lack of customer support through contact or conversation. More worried and concerned on who had done prior work on the vehicle rather than why it was brought to them. Loved the Atlas but $1500 to fix a headl More worried and concerned on who had done prior work on the vehicle rather than why it was brought to them. Loved the Atlas but $1500 to fix a headlamp. We brought 5 VW from this dealership but the service department has made my mind up to never purchase another one from this dealership. More

The service writers are always professional and kind. However, it took me 5 visits and negotiation on the price to replace all four rotors and brakes on a car that was less than 18 months old and had le However, it took me 5 visits and negotiation on the price to replace all four rotors and brakes on a car that was less than 18 months old and had less than 15000 miles on it. More

This was the easiest car buying experience. We searched for a vehicle and came in and easily negotiated a deal. We searched for a vehicle and came in and easily negotiated a deal. More

Kaitlyn was incredible. Very helpful and friendly. Great service by the technician and service team Very helpful and friendly. Great service by the technician and service team More