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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,837 Reviews

1,837 Reviews of Lakeland Volkswagen - Service Center

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June 20, 2025

Arrived at the dealership for the oil service and airbag recall. Everything from me calling in and setting up the appointment was easy and hassle free. I received notifications from the technician about sug More

by Gironb61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 21, 2025 -

Lakeland Volkswagen responded

Hi, thank you for the detailed feedback! We're glad your oil service and airbag recall appointment went smoothly from start to finish. It's great to hear the process was easy, the updates were helpful, and your vehicle was returned clean and ready to go. We appreciate your trust and support!

June 20, 2025

I recently had my 45,000-mile service on my 2022 Tiguan, and just ten days later, one of my engine coils went bad. I was understandably frustrated and called the service advisor to let her know about the is More

by Shawntae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Aponte
Jun 21, 2025 -

Lakeland Volkswagen responded

Hi, thank you for taking the time to share your experience. We understand how frustrating it can be to have an issue come up shortly after service, and we appreciate you reaching out to let us know. We're glad our service manager was able to step in, listen, and take care of the situation by replacing the spark plugs as a goodwill gesture. It means a lot to us that his effort made a difference and restored your confidence. We're grateful for your continued trust in Lakeland Volkswagen and look forward to serving you again.

June 19, 2025

Dealership is ok. Had my car serviced no issues but walked around in dealership no one seemed to want to help you if looking at car More

by bobdon2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember name of service gentleman I had
Jun 20, 2025 -

Lakeland Volkswagen responded

Hi, thank you for your feedback. We're glad your service went smoothly, but we're sorry to hear you didn’t feel welcomed while browsing the dealership. We’ll work on improving that experience at Lakeland VW.

June 19, 2025

This is my go to VW dealer for all my services. Thank You Lakeland VW More

by Trenisenicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Jun 20, 2025 -

Lakeland Volkswagen responded

Hi, thank you for making Lakeland VW your go-to dealer for all your service needs! We appreciate your loyalty and support.

June 19, 2025

Good service, excellent customer service. Great, fast, and well executed trained team. Made whole experience great. More

by Guilherme Oliveira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Diveley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Corbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Lakeland Volkswagen responded

Hi Guilherme, thank you for the fantastic feedback! We're glad our trained team provided excellent, fast service that made your experience great. We appreciate you choosing us!

June 18, 2025

Hats off to Steve, my service coordinator! My experience could not have been better ... top notch! More

by Dyaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve (my service coordinator) = 4 stars (I would give him more if I could)
Jun 19, 2025 -

Lakeland Volkswagen responded

Thank you for the shout-out to Steve! We’re glad he made your experience exceptional. We appreciate you choosing Lakeland Volkswagen!

June 18, 2025

Arrived with no schedule appointment and they took my concern right away, I couldn’t program my key fab. They were able to find the issue and ordered another key fab, everything within an hour. Courtesy, More

by jetorres61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Draper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your experience! We’re glad we could help quickly, even without an appointment, and provide friendly, courteous service. We appreciate you choosing us!

June 18, 2025

Always very courteous and take good care of their customers. Always do the job correctly. More

by Joe and Marisol
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service Department
Jun 19, 2025 -

Lakeland Volkswagen responded

Thank you, Joe and Marisol, for your kind words! We’re happy to hear you feel well cared for and confident in the quality of our work. We appreciate your continued trust and support!

June 11, 2025

I found Lakeland Volkswagen Dealership to be very professional. They provided all needed service in a timely manner at a reasonable cost. Will definitely recommend them to others. More

by donnafager24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh Hernann
Jun 12, 2025 -

Lakeland Volkswagen responded

Thank you for the great feedback! We're glad to hear you found the team at Lakeland Volkswagen professional and efficient, and that the service was completed promptly and at a fair price. We appreciate your recommendation!

June 07, 2025

Very nice. Very efficient I was pleased with everything. And I enjoyed the waiting area More

by danauburnwestcott
Recommend Dealer
Yes
Jun 08, 2025 -

Lakeland Volkswagen responded

Thank you so much! We're happy to hear everything went smoothly and that you were comfortable while you waited. We appreciate your kind words and hope to see you again soon!

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