Lakeland Volkswagen - Service Center

Quick service and gave me details that helped me make an informed decision. I don’t think your review should require 25 words. Makes me want to exit and not finish the survey informed decision. I don’t think your review should require 25 words. Makes me want to exit and not finish the survey More

Awful customer service, made appointment car never got into garage. Had to press repeated times car finally got back into shop and supposedly fixed. I got about a quarter the way home and the dash light into garage. Had to press repeated times car finally got back into shop and supposedly fixed. I got about a quarter the way home and the dash lights came back on indicating the same problem More

Very good experience. Friendly staff, fast service. Took a few hours to take care of an ecm reprogram so the shuttle gentleman took us to the nearest shopping area where we got some lunch and looked a Took a few hours to take care of an ecm reprogram so the shuttle gentleman took us to the nearest shopping area where we got some lunch and looked around for awhile until he came back to get us and our car was waiting for us. Unfortunately, it was not vacuumed or washed due to the car wash was not working or cars were backed up. More

Need to do a better job cleaning vehicles.. when a vehicle is in service and come out dirty the customer should not have dirty vehicle. vehicle is in service and come out dirty the customer should not have dirty vehicle. More

The problem that needed repair has been “fixed” twice and the item needs to be repaired again. The “courtesy” cleaning is listed on the invoice, but is rarely done. the item needs to be repaired again. The “courtesy” cleaning is listed on the invoice, but is rarely done. More

If I could give zero stars I would! I waited a week for an appt. for an oil change and tire patch. I waited in there 5 hours total. They didn't do even do the full oil change service when they claimed th an appt. for an oil change and tire patch. I waited in there 5 hours total. They didn't do even do the full oil change service when they claimed they were done. They had to take the car back in to rotate the tires and do the fuel injector cleaner. When they called me the next day to ask about the service I told them what happened. I was told the service manager would call me. I waited a few days and didn't hear back so I called and left him a message. He called me on a Saturday full of excuses, which did not surprise me. What did surprise me was being basically called a liar when I told him I didn't think waiting for 5 hours for this type of service is acceptable. He didn't say the word liar but he told me he didn't believe (same thing)! As for the blown tire patch that left me stranded...I probably ran over a nail when I left there. No apologies whatsoever! I have written to the GM with no response as well. This is just bad service all around. More

Every single repair I have ever needed from this dealership has taken 3 times as long as other repair shops. It is a ridiculous waste of time. It takes 45 minutes to an hour just to get the car even dealership has taken 3 times as long as other repair shops. It is a ridiculous waste of time. It takes 45 minutes to an hour just to get the car even looked at to begin the process. When a customer asks for estimates on when repairs will be done “soon” is not a good answer when there is an hour and a half left of work to do. More

My service advisor Tony was great he made my entire experience so pleasant. I came in to have new keys made and some repairs completed he made it so easy! Super pleasant and so kind definitely recommen experience so pleasant. I came in to have new keys made and some repairs completed he made it so easy! Super pleasant and so kind definitely recommend him More

Tony McCalla was very helpful and polite, went in early than appointment, Tony looked at my car and told me what was wrong and follow was great called me when the car was ready than appointment, Tony looked at my car and told me what was wrong and follow was great called me when the car was ready More

Customer friendly Driver available to back and forth Customer friendly Driver available to back and forth drive while car is being serviced Service manager quick to attend to customer Clean waiting Customer friendly Driver available to back and forth drive while car is being serviced Service manager quick to attend to customer Clean waiting area and restrooms More