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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,837 Reviews

1,838 Reviews of Lakeland Volkswagen - Service Center

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January 16, 2020

My 2019 Jetta's first service Great and convenient service. Thanks for the courtesy ride provided so I didn't have to waste time waiting! Everyone was friendly and helpful, my car More

by SESD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lyndsay Baker
January 15, 2020

Lyndsay Baker is the best! She always remembers me & my vehicle and makes sure my service is addressed quickly. She is always helpful & very knowledgeable. More

by roxxycjm
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
January 15, 2020

It is a very pleasant place, the employees are very nice and helpful. I just wish the service wait wasn’t so long. Great experience. More

by Burns, Valerie
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
January 09, 2020

#1 friendly. No BS dealing with me and I truly appreciate NOT being treated like a brain dead consumer. Really like the service writers as they ar very professional and courteous. They are open in sharing th More

by MARTYDe
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti
Jan 16, 2020 -

Lakeland Volkswagen responded

Thank you for taking time to give us great feedback. Brian Woerdehoff Service Director Lakeland VW 863-688-8112

January 08, 2020

Great fast service and customer service was awesome. I will be more then glad to recommend to my friends and to return to this service dept More

by cab012861
Recommend Dealer
Yes
Employees Worked With
Corey Godden
January 08, 2020

I have purchased 4 vehicles from Lakeland Volkswagen in the past 10 years, but after this last service visit, I will never go there again for any reason. You have lost a customer. More

by pbush40
Recommend Dealer
No
Employees Worked With
Jonathan Fiermonti, Lyndsay Baker
Jan 16, 2020 -

Lakeland Volkswagen responded

I apologize for your last service visit. Please contact me so I can assist in your situation. Thank you, Brian Woerdehoff Service Director Lakeland VW 863-688-8112

January 08, 2020

As usual great service. Keep up the great work. Always pleasure bringing car for service and receive good service and helpful advise all the time More

by Vee Patel
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hiram Mendez Mounier, Jared Miller, Jonathan Fiermonti, Lyndsay Baker
January 02, 2020

No issues The Serv was good, and didn't take overly long. I do wish there were a few more amenities in the the waiting area, but that's just a nitpick. More

by WILLNOLEN85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti
January 02, 2020

Not sure if they are incapable or a rip off Went in with a broke mirror, first trip they charged me more than the estimate, “that happens” I say to myself...first time I go over 50 mph the mirro More

by sumyrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Jan 02, 2020 -

Lakeland Volkswagen responded

Hello, I would like to speak to you about your situation. Please contact me when you can. Thank you, Brian Woerdehoff Service Manager Lakeland VW 863-688-8112

January 02, 2020

Service visits I have always had positive experience when having my vehicles serviced at Lakeland Volkswagen The personell are attentive to my inquiries and explain More

by ROSADOJOSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Woerdehoff, Jonathan Fiermonti
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