Lakeside Toyota

Amazing Customer Service! I have purchased at least 5 vehicles from Lakeside Toyota based on the caring and professional service provided by Rene Poche! It is because of my lo I have purchased at least 5 vehicles from Lakeside Toyota based on the caring and professional service provided by Rene Poche! It is because of my love for Toyota and Rene that I drive from Gonzales, LA to Lakeside Toyota in Metairie. I will not drive another Make and I will not consider discussing a new purchase with anyone other than Rene Poche; Rene is like family, and I respect his knowledge, experience and overall concern for customer relations. Rene has renewed my respect for customer service! Thank you Rene! More

Horrible Service Department and Management We brought our Toyota Highlander Hybrid in for a new battery and it's regularly scheduled service. When we picked up the vehicle, the backup camera an We brought our Toyota Highlander Hybrid in for a new battery and it's regularly scheduled service. When we picked up the vehicle, the backup camera and radio no longer worked. When we pointed this out, they told us the tech had left for the day (it was a Friday afternoon) and we had to make a new appointment to have it looked at. When he brought it back the following Tuesday, they had the vehicle all day. When we came to pick up the vehicle, we were told the tech could not get the radio or backup camera to work but that there was no correlation between the malfunction and the changing of the battery. First off, what tech (who wants to keep his job) is going to admit they 'broke' a fully-functioning radio and backup camera?? Karl informed us of the tech's findings and said it was a "coincidence" that the radio and back up camera no longer worked. Karl then went as far as to say that they don't "fix" radios. However, he did offer to replace the entire unit for a mere $3,000+. Had Karl even taken some responsibility and offered to discount our service so we could put even $500 towards getting this fixed, we would have been satisfied. But no, he would not take one iota of responsibility. So much for the customer is always right. Never using this dealership again. More

Satisfied customer Jeremy Stagray did a good job showing me the vehicle and putting up with my young children. The dealership was willing to match the price I wanted to Jeremy Stagray did a good job showing me the vehicle and putting up with my young children. The dealership was willing to match the price I wanted to pay and Luis Deleon in financing also helped me with an extended warranty. They even did a small repair that was needed the next morning so that we did not have to wait long for our car. More

2018 Toyota Corolla My experience shopping/purchasing a new Corolla was quick and painless. The salesman was very friendly, kind, professional and polite. He was very kno My experience shopping/purchasing a new Corolla was quick and painless. The salesman was very friendly, kind, professional and polite. He was very knowledgeable and attentive to what I needed. Once I decided on what car I wanted he found a way to make it work in my favor I couldn't have asked for much more than that. This was a very smooth process from beginning to end. Mr. Noah your kindness and patience will always be remembered. More

New 2017 Tacoma Sales man was courteous and knowledgeable. Walked me through the whole procedure and went beyond his job. I had a sticker from my fishing lease. He Sales man was courteous and knowledgeable. Walked me through the whole procedure and went beyond his job. I had a sticker from my fishing lease. He removed it without tearing it and place it in the window of my new truck. It was also scraped off when the service department was removing all the sticker. Garett retrieved the sticker and put it back on my truck. More

New car is PERFECT!!! Salesman was nice and friendly. Helped us with whatever we needed and helped us found a new car for me. Gave me options and even helped us get a great Salesman was nice and friendly. Helped us with whatever we needed and helped us found a new car for me. Gave me options and even helped us get a great price on the car. Willl buy another car here in the future. More

Chaotic manager/salesperson interaction Overhead manager belittling salesperson in manager's office during price negotiation. Stereotypical used car salesperson good cop/ bad cop B.S. Was to Overhead manager belittling salesperson in manager's office during price negotiation. Stereotypical used car salesperson good cop/ bad cop B.S. Was told purchased vehicle had full tank of gas (fuel level indicator broken) Suspicious, so I filled tank the next day and it took $28 worth of gas. Given 5 day temporary tag and after not hearing anything for 16 days tried to contact Luis DeLeon who ignored two emails and then treated me rudely when I called him directly. Was told an appointment would be made to have complementary seat cleaning, but still haven't heard back about that. Pathetic Service! More

First new car in 10 years! Great experience! We had an excellent experience purchasing a new Sienna that will be modified to accommodate our son who is a wheelchair user. Mike Chosa and Wardell R We had an excellent experience purchasing a new Sienna that will be modified to accommodate our son who is a wheelchair user. Mike Chosa and Wardell Royal made our experience much easier than we expected. They understood our modification needs, they appreciated our tastes and were honest about all the pros and cons....and we think we got a great deal! Thank you all! More

Outstanding - My experience with my new car purchase was second to none. Bob was respectful, knowledgeable and patient with us as we asked many questions as we wer My experience with my new car purchase was second to none. Bob was respectful, knowledgeable and patient with us as we asked many questions as we were trying to make an important decision. He was not pushy, but gave us time and the facts we needed to make the best buying choice. I would recommend Bob to anyone who doesn't want to spend all day at the dealership haggling back and forth. More

New Car Purchased Tremaine was very helpful, offered insightful answers to our questions, and made the overall experience of purchasing an automobile enjoyable. Max w Tremaine was very helpful, offered insightful answers to our questions, and made the overall experience of purchasing an automobile enjoyable. Max was very helpful in breaking down the financial side of the purchase to us and was extremely professional and courteous in letting us know the last few steps we need to take to complete the overall sale. More