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Lancaster Hyundai

East Petersburg, PA

4.7
852 Reviews

5260 Main Street

East Petersburg, PA

17520

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852 Reviews of Lancaster Hyundai

November 13, 2023

I've been getting my car serviced here regularly for almost 7 years. We're about to have our 3rd child, so a couple of weeks ago when I was in to get an oil change, I asked if they could provide me with More

by JAMES_ELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Shaffer, Clark Adams
Nov 28, 2023 -

JAMES_ELLY responded

Explain to me how your factory trained technicians never mentioned the same clicking noise coming from the transmission when the car had less than a 100k and was still under warranty. Apparently that same noise was “completely normal” back then.

Nov 30, 2023 -

Lancaster Hyundai responded

James, we reviewed your service history records and found no previous reference to this condition or failing component. Upon your request, you asked us to identify a noise coming from the steering which we diagnosed as originating from the front transmission. Your frustration is obvious that a component on the vehicle will need to be addressed but to claim we are acting unethical by answering the call to your request seems misguided and unnecessary. I can be reached in person at the dealership or by phone 717-381-2842. Please call to plan an in-person visit. Kevin Shaffer

November 11, 2023

Great as it is every time I come there for service or any other thing. More

by dallas22jf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Shaffer
Nov 13, 2023 -

Lancaster Hyundai responded

Thank you for trusting Lancaster Hyundai with your automotive needs! We appreciate your continued support and look forward to your next visit!

November 10, 2023

Leasing my new Hyundai car was a pleasant experience mainly because of Chris Bragg. He was very personable and knowledgeable. I would not hesitate to refer Chris to anyone interested in looking for a ne More

by kathystryk1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bonnie Tipton, Kevin Shaffer, Clark Adams
Nov 10, 2023 -

Lancaster Hyundai responded

Kathy, we're delighted to know that Chris made your leasing experience a positive one at Lancaster Hyundai. We appreciate the recommendation and look forward to assisting you in the future!

November 10, 2023

Arrived for my service appointment early but they took my car in for scheduled maintenance soon after I got there. I relaxed a bit in their quite comfortable waiting area; enjoyed a cup of coffee and in almo More

by DONJACOBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack (Sales)
Nov 13, 2023 -

Lancaster Hyundai responded

We're glad to know you had a pleasant experience with us at Lancaster Hyundai! It's great that our team was able to get your car serviced quickly while you enjoyed some coffee. Thanks for the positive review and we look forward to seeing you again next time!

November 10, 2023

Kyle and Matt made buying a new car a pleasant experience. No pressure, bull, or dealer doubletalk. It was a pleasure working with them. More

by fsombers211
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Harnish
Nov 10, 2023 -

fsombers211 responded

Thanks for an enjoyable car buying ecperience.

Nov 10, 2023 -

Lancaster Hyundai responded

Thank you for the 5-star rating! We're pleased that Kyle and Matt provided you with a great car-buying experiance during your visit. We appreciate your recommendation and see you again! Enjoy your new ride!- The Lancaster Hyundai Team

November 08, 2023

Fix my problem quickly that I was having! ! Thank you for your service! Very friendly More

by trkk8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Adams
Nov 09, 2023 -

Lancaster Hyundai responded

We really appreciate you taking the time to leave Lancaster Hyundai this awesome review, thank you!

October 26, 2023

Rick and everyone there were very helpful in deciding to keep or hand in my vehicle. More

by bonniebonton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Delk
Oct 26, 2023 -

Lancaster Hyundai responded

Hi Bonnie! We're delighted to hear that Rick, and our team helped you decide on your vehicle. Customer satisfaction is our top priority at Lancaster Hyundai! Safe travels!

October 26, 2023

Paul was very informative about the available vehicles. The dealership was clean and welcoming. We appreciated how willing Paul was with assisting us and answering our questions. More

by Stahar1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Davis
Oct 30, 2023 -

Lancaster Hyundai responded

We're glad to know that you found our dealership clean and welcoming, and that Paul was able to assist with your questions. Thanks for choosing Lancaster Hyundai!

October 26, 2023

Zack and Kyle were very pleasant and easy to communicate with. Gave us an excellent deal on a new Tucson. Dealership was friendly and clean. We will defenitely refer them to family, friends and neighbors! More

by Larry67gtx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zac Horst, Kyle Sterner
Oct 26, 2023 -

Lancaster Hyundai responded

We're so glad to know that Zack and Kyle were able to assist you with your new Tucson purchase at Lancaster Hyundai. Thanks for the kind words about our dealership, we appreciate any referrals! Safe travels in your new ride.

October 24, 2023

Zack Horst and Kyle Sterner were very helpful in explaining the details of the car and the financing. More

by James G. Shultz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Horst
Oct 25, 2023 -

Lancaster Hyundai responded

James, it's great to know that Zack and Kyle were able to assist you with your car purchase at Lancaster Hyundai. We appreciate the positive feedback!

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