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Lancaster Hyundai

East Petersburg, PA

4.7
852 Reviews

5260 Main Street

East Petersburg, PA

17520

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852 Reviews of Lancaster Hyundai

October 18, 2023

What Others Say My experience with Hyundai service has always been great, we purchased our vehicle there and always feel we are getti... READ MORE This is our third Santa Fe we have bought from your d More

by conlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
zack horst, Kevin Shaffer
Oct 18, 2023 -

Lancaster Hyundai responded

Hi Conlin! We're delighted to know that you've had consistently great experiences with our service at Lancaster Hyundai. It's fantastic to see Zac Host has been able to assist so well, especially in explaining the features of your new Hyundai Palisade! Thanks for choosing us again and enjoy your third Hyundai Santa Fe!

October 12, 2023

My experience with Hyundai service has always been great, we purchased our vehicle there and always feel we are getting the best service with upfront information about the cost and no gouging. We have starte More

by crupp30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in Service, Kevin Shaffer, Clark Adams
Oct 12, 2023 -

Lancaster Hyundai responded

We're so glad to know you've had consistently great experiences with our service department at Lancaster Hyundai. It's wonderful that you trust us not only with your Hyundai but also with your other vehicles. We appreciate the support and look forward to continuing to provide top-notch service (and free car washes)! Thank you!

October 11, 2023

Wow! Unbelievable friendly, clean and super fast! Didn’t have to sit around for hours. Zach was great! made sure I knew all about my car and was happy wi More

by Ditto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach
Oct 12, 2023 -

Lancaster Hyundai responded

We're so glad to know that you had a great experience with Zach and our team at Lancaster Hyundai! It's important for us to make sure all of our customers feel comfortable and well-informed. We look forward to assisting you again when it's time for your next car!

October 11, 2023

This is our third Santa Fe we have bought from your dealership and Zac Host has been the best salesman we have had. More

by gillespie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zac Horst
Oct 12, 2023 -

Lancaster Hyundai responded

We're so pleased to know that Zac and our team at Lancaster Hyundai have consistently provided you with great service. Enjoy your third Hyundai Santa Fe!

October 05, 2023

Paul as very conscientious in explaining features of our new palisade, especially setting up all the electronic options that were unfamiliar to us as we are in our mid 70's. He was very tolerant as we went More

by chuckkrantz
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Davis
Oct 06, 2023 -

Lancaster Hyundai responded

Hey Chuck, we're glad to know that Paul was able to assist you in understanding all the features of your new Hyundai Palisade at Lancaster Hyundai. Thank you for trusting us with your business! We hope you continue enjoying your car and learning more about it!

October 03, 2023

After 5 years of regular service, I was suddenly told I need new spark plugs that should have been changed at 4500 miles!! That was over 70,000 miles ago! Yet, not once was this recommended. Now they More

by baugustine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Oct 06, 2023 -

Lancaster Hyundai responded

We're sorry to learn about your recent experience with us. It's important that our customers feel they are receiving the best service and advice, so it's disappointing to see we've fallen short in this instance. We would like an opportunity to discuss this further and find a resolution for you - please reach out at your earliest convenience. Thank you, Mark Roberts - Service Manager - 717-569-6467 x1100

Oct 06, 2023 -

baugustine responded

Already spoke with Mike who said he notified service mgr about it. Do it for free

September 27, 2023

Love the buying experience but service is consistently backlogged. The wait is usually several weeks out, and this time it was even longer. Waiting 6 weeks for an appointment is simply not acceptable. More

by ks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Sep 28, 2023 -

Lancaster Hyundai responded

We're glad to know you enjoyed the buying experience, but we apologize for any inconvenience with our service scheduling. We understand that waiting 6 weeks is not ideal and appreciate your patience during this time. Our team is working hard to reduce wait times without compromising on quality of work. If there's anything else you'd like to discuss or if I can assist in any way, please reach out directly at your convenience. Thank you, Kevin Shaffer - Dealer Admin - 717-381-2842

September 26, 2023

Great place to purchase a car from! Paul was great! He was very informative, honest, and helpful in every way possible! More

by kelseysheets1
Recommend Dealer
Yes
Employees Worked With
Paul Davis
Sep 26, 2023 -

Lancaster Hyundai responded

Hey Kelsey, we're glad to know that Paul was able to provide you with a great car-buying experience at Lancaster Hyundai! Thanks for your kind feedback and we hope you enjoy your new ride.

September 22, 2023

Rick,great salesman! Easy to talk to and very informative! I would definitely do business with Hyundai! More

by cjcontres
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Delk, Kevin Shaffer
Sep 25, 2023 -

Lancaster Hyundai responded

We're glad to know that Rick provided you with an informative and pleasant experience at Lancaster Hyundai! We appreciate your feedback and look forward to doing business with you again in the future.

September 16, 2023

Car was brought in for service for a recurring check engine light problem. Technician found no issues with the car related to the light, cleared the code, and took the car for a test drive to ensure More

by garyile1
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 18, 2023 -

Lancaster Hyundai responded

Gary, I'm sorry to learn about the recurring issue with your check engine light. We understand how frustrating this can be and we'd like to help resolve it as soon as possible. Please reach out so that we can arrange a convenient time for you to bring in your car again. Thank you, Kevin Shaffer - Dealer Admin - 717-381-2842

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