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Lancaster Toyota

East Petersburg, PA

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rated
273 Reviews

5270 Manheim Pike

East Petersburg, PA

17520

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Showing 273 reviews

March 06, 2020

Straight forward, down to earth, great service, no surprises. He let you know what was going on and how much it was going to be. More

by Happy customer
Recommend Dealer
Yes
Employees Worked With
Travis Yorty
Mar 10, 2020 -

Lancaster Toyota responded

Thank you for the awesome feedback! We pride ourselves on transparency and quality customer service. Come back and see us anytime.

February 23, 2020

Excelente servicio por parte del Sr. Rick Hershey y el Gte. Matthews burns. Estoy muy satisfecha con su atencio y tiempo hacia mi. Muchas gracias. More

by Bbenitez809
Recommend Dealer
Yes
Employees Worked With
Rick Hershey
Feb 24, 2020 -

Lancaster Toyota responded

Muchas gracias a ti por una reseña muy fantastica! Agradecemos tanto sus comentarios! Por favor, déjenos saber si podemos ayudarle más!

February 18, 2020

Good job and very knowledgeable and helpful! Everything explained well! I am very thankful for Toyota! I would go back again! Thank you Holly ! Blessings More

by Queenrushemeza
Recommend Dealer
Yes
Employees Worked With
Holly
Feb 19, 2020 -

Lancaster Toyota responded

Thank you so much for your wonderful feedback! We are thrilled to hear that your experience was a great one! We would love to hear more from you on how we can work to improve that rating to 4 or even 5 stars! Have an excellent day!

February 18, 2020

Kathleen our sales lady was very knowledgeable of the Toyota car we bought and extremely professional in the process from start to finish. A real diamond in an industry that has such a bad reputation. More

by Dieselonlyplz
Recommend Dealer
Yes
Employees Worked With
Kathleen
Feb 19, 2020 -

Lancaster Toyota responded

Congratulations on the new car purchase! We cannot thank you enough for coming to see us and for leaving us such wonderful feedback! We will be sure to pass your praises on to Kathleen. Feel free to reach out to us should you have any questions for us! Happy and safe driving ahead!

February 15, 2020

Things went as expected or better. Smiles and courteous welcoming from all, Introduced myself to Kathleen, she asked if she could be of any help to me. I told her that I might be intere More

by leo43040
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen F.
Feb 17, 2020 -

Lancaster Toyota responded

We're so glad to hear you found a hybrid that you liked and Kathleen was able to help you find it. We love hearing about the helpfulness and kindness of out employees so thank you for letting us know of Kathleen politeness and we'll be sure to share your feedback with her as well. We hope you enjoy your new vehicle and contact us if you have any further questions, surprises, or concerns.

February 15, 2020

Great First time Experence I took my 2013 Rav 4 in for service today for the first time, and was very impressed with the people and experience. Holly, the Service advisor wa More

by kwenger66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Holly
Feb 17, 2020 -

Lancaster Toyota responded

Holly is a big part of our team and we're glad you got to experience her importance. That being said, thank you for choosing Lancaster Toyota and leaving us this awesome feedback. Don't hesitate to visit us or reach back out to us with any further inquires about service or your 2013 Rav 4

February 15, 2020

Always top-notch service from Miguel! He’s friendly and knowledgeable. We love this service center and will never go anywhere else to service our vehicles. More

by lori1976
Recommend Dealer
Yes
Employees Worked With
Miguel
Feb 17, 2020 -

Lancaster Toyota responded

That's awesome. We're so glad Miguel is repetitively setting the bar high for service. We gladly will share with him this great feedback. Thank you for being a returning customer to Lancaster Toyota and for leaving us this great feedback. Until next time.

February 15, 2020

Prompt and professional service. Issues were resolved faster then expected and done correctly the first. Travis provided extensive material explaining the repairs that were completed. Thanks again for th More

by M320
Recommend Dealer
Yes
Employees Worked With
Travis.
Feb 17, 2020 -

Lancaster Toyota responded

Thank you for taking the time to leave us the great review and feedback. We're glad to hear Travis kept you well informed and assisted with this great service visit. We'll be sure to let Travis you know and continue to repeat this great service for you in the future.

February 10, 2020

Was told that the window tint that was on the front window, which was already installed when purchasing from another Toyota dealer, caused the vapor barrier to leak and kill the front door speaker. So More

by sdickason
Recommend Dealer
No
Employees Worked With
Lisa
Feb 12, 2020 -

Lancaster Toyota responded

While we appreciate your frustration with your speaker that is damaged from a water leak. Our suggestion would be to contact the selling dealer to see if they would replace the speaker and repair the corroded wire harness terminals at no cost to you. We apologize if the standards of others reflected negatively on the product and our service center. We look forward to mending the experience and servicing your vehicle for a lifetime. Steve Shepos Service Director 717.569.7373

February 06, 2020

Great service deoartment Have been using for our three Toyotas for almost five years since we moved here. Pleasant and professional staff, no matter which service liaison you More

by Ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
Feb 07, 2020 -

Lancaster Toyota responded

Thank you so much Ed for sharing your wonderful experience with us! We appreciate you greatly! thank you!

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