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Lancaster Toyota

East Petersburg, PA

2.7
279 Reviews

5270 Manheim Pike

East Petersburg, PA

17520

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Showing 279 reviews

May 10, 2020

Was told that my coolant needs topping up Couldn’t you Was told that my coolant needs topping up Couldn’t you have done that for me and if needed add that to the bill Was that going to be too much tro More

by Rredhead
Recommend Dealer
Yes
Employees Worked With
Do not recall
May 11, 2020 -

Lancaster Toyota responded

We have received your question about just topping off coolant. The coolant that circulates in your vehicle when operating is under pressure and does not evaporate. Please contact us directly so that we can provide clarification and the details you deserve. - Steve Shepos, Service Manager

May 09, 2020

Service Advisor Peter was very precessional, but also personable. Couldn’t have asked for a better experience! 5 star review!!! Makes me feel like I am more than just a customer. More

by Zachariah
Recommend Dealer
Yes
Employees Worked With
Peter
May 11, 2020 -

Lancaster Toyota responded

We're so glad to hear that Peter provided you with a 5-star experience! Thank you for taking the time to leave us a great review - we're here for you if you need anything else!

March 27, 2020

Amanda was very helpful in making the appointment, reviewing the services I wanted and explaining the unique procedures due to the COVID 19 virus. Thanks! More

by Christine
Recommend Dealer
Yes
Employees Worked With
Amanda
Mar 30, 2020 -

Lancaster Toyota responded

Christine, thank you for the 5-star rating! We are glad that Amanda was able to assist you and help assure you of the safety procedures we took to provide you with the best possible service. We hope to work with you again in the future!

March 24, 2020

It was my first service visit. They were only allowing drop-offs due to the pandemic and had set up hand sanitizer dispensers in the drop off area. Carlos has my car ready in just over an hour. Great se More

by CAPTAIN P
Recommend Dealer
Yes
Employees Worked With
Carlos
Mar 25, 2020 -

Lancaster Toyota responded

Thank you for taking the time to leave us this review! We are glad you had such a positive experience with Lancaster Toyota! Carlos will be happy to hear your thoughts! Come again soon!

March 11, 2020

Great Experiences We always have a great experience at Lancaster Toyota service center. They are fast, thorough, very courteous. The service center is a nice place to w More

by Tom T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda H.
Mar 12, 2020 -

Lancaster Toyota responded

Tom, thank you so much for your continued business! We're so glad you always have positive experiences. Please, let us know if there is anything more we can do for you!

March 06, 2020

Straight forward, down to earth, great service, no surprises. He let you know what was going on and how much it was going to be. More

by Happy customer
Recommend Dealer
Yes
Employees Worked With
Travis Yorty
Mar 10, 2020 -

Lancaster Toyota responded

Thank you for the awesome feedback! We pride ourselves on transparency and quality customer service. Come back and see us anytime.

March 06, 2020

We had a wonderful experience at Lancaster Toyota, and Ron was awesome! Throughout the process everyone was helpful and respectful of what we valued in a car and in the experience. There was no pressure More

by Patty
Recommend Dealer
Yes
Employees Worked With
Ron Bezzard
Mar 10, 2020 -

Lancaster Toyota responded

Patty, thank you for the perfect review. We are excited to hear Ron was able to find you the perfect vehicle - congratulations on the new ride! When it comes time for your service needs, don't hesitate to reach out.

February 23, 2020

Excelente servicio por parte del Sr. Rick Hershey y el Gte. Matthews burns. Estoy muy satisfecha con su atencio y tiempo hacia mi. Muchas gracias. More

by Bbenitez809
Recommend Dealer
Yes
Employees Worked With
Rick Hershey
Feb 24, 2020 -

Lancaster Toyota responded

Muchas gracias a ti por una reseña muy fantastica! Agradecemos tanto sus comentarios! Por favor, déjenos saber si podemos ayudarle más!

February 18, 2020

Kathleen our sales lady was very knowledgeable of the Toyota car we bought and extremely professional in the process from start to finish. A real diamond in an industry that has such a bad reputation. More

by Dieselonlyplz
Recommend Dealer
Yes
Employees Worked With
Kathleen
Feb 19, 2020 -

Lancaster Toyota responded

Congratulations on the new car purchase! We cannot thank you enough for coming to see us and for leaving us such wonderful feedback! We will be sure to pass your praises on to Kathleen. Feel free to reach out to us should you have any questions for us! Happy and safe driving ahead!

February 18, 2020

Good job and very knowledgeable and helpful! Everything explained well! I am very thankful for Toyota! I would go back again! Thank you Holly ! Blessings More

by Queenrushemeza
Recommend Dealer
Yes
Employees Worked With
Holly
Feb 19, 2020 -

Lancaster Toyota responded

Thank you so much for your wonderful feedback! We are thrilled to hear that your experience was a great one! We would love to hear more from you on how we can work to improve that rating to 4 or even 5 stars! Have an excellent day!

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