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Lancaster Toyota

East Petersburg, PA

4.2
273 Reviews

5270 Manheim Pike

East Petersburg, PA

17520

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Showing 273 reviews

November 01, 2019

Lancaster Toyota is the best place to buy a car and get it serviced at. Everybody at this Toyota dealership is professional and great to talk to and deal with. More

by Tank19681
Recommend Dealer
Yes
Employees Worked With
Amanda H
Nov 04, 2019 -

Lancaster Toyota responded

We're glad to hear you had a great experience with us from sales to service! We take pride in our amazing staff, and appreciate you taking the time to leave us a positive review. We look forward to working with you again!

October 25, 2019

Terrible service Our service light came on for 75k. I made appointment and was told what service would be and cost around $80. I got a call telling me multiple things More

by HB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Several
Oct 29, 2019 -

Lancaster Toyota responded

Thank you for offering your feedback on your recent service visit. Our Customer Relations Manager will contact you for more information to help us improve our processes. Thank you for your business. -Rick Price, General Manager.

October 24, 2019

Service Friendly staff and comfortable and clean waiting area. Easy to make an appointment fo that for my schedule. Although I did not use it they offer shutt More

by Gordon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Horst
Oct 25, 2019 -

Lancaster Toyota responded

Thanks for the review, Gordon! It's always our goal to provide excellent customer service and we're glad you had a great experience. We look forward to serving you again in the future!

October 11, 2019

Everyone at Lancaster Toyota is always pleasant and efficient. The service waiting area is spacious and comfortable. The service on my vehicle is done efficiently and in a timely manner. More

by Deb
Recommend Dealer
Yes
Employees Worked With
Chris Wagner, Joe Koch
Oct 14, 2019 -

Lancaster Toyota responded

Thanks for the outstanding review, Deb! We're glad to hear you had a great experience with us here at Lancaster Toyota as we strive to provide excellent service, every time. We hope to serve you again in the future!

October 05, 2019

Was pleased with the service I received on 9-28-19. Was done in a timely matter. Holly is a great service advisor. Always goes the extra mile to see I get good service! More

by ALW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Holly Ochs
Oct 08, 2019 -

Lancaster Toyota responded

We're happy to hear that you enjoyed your time at Lancaster Toyota and that Holly was a great help. If you have any questions or any future automotive needs, be sure to give Lancaster Toyota a call; we're always happy to help!

September 27, 2019

Service Very impressed with service & waiting room! Very clean, quiet area for working. Service rep was friendly and professional. Definitely will be my pla More

by Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda H
Oct 01, 2019 -

Lancaster Toyota responded

Thank you for the 5-star review, Pat! Our service team looks forward to serving you in the future. Have a great day!

September 23, 2019

Corolla state inspection Jeff was very personable and eager to serve. I needed a shuttle to work and that was easy and timely. The payment process with Jeff was very efficie More

by Lancaster Toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kish, Jeff
Sep 26, 2019 -

Lancaster Toyota responded

Thanks for taking the time to let us know how we are doing! Jeff is a great asset to our team and was more than happy to help. If there is anything else we can help you with, please just let us know!

September 17, 2019

Great Service Hi, Gavin is a very good representative of Lancaster Toyota. He's very attentive to customer needs. My service visit was pleasant and the service More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gavin
September 03, 2019

Lancaster Toyota I had a great experience with Gus who was very knowledgeable. He helped me pick a truck that would fit my budget and family. Thank you More

by Karita2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Photis
Sep 05, 2019 -

Lancaster Toyota responded

We are glad to hear we could give you all the information you needed to make the best decision on your new truck. Congratulations on it, Karita. We know you are going to love it for many years to come, and if you have any more questions, we hope you will come back to see us again. Have a great day!

September 03, 2019

Always GREAT service I've been going to Lancaster Toyota for about 25 years and have found no other dealership that exceeds service in the area. Miguel is a true gentlema More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Delgado, Steve Plank
Sep 05, 2019 -

Lancaster Toyota responded

It is always great to see you, Linda, and we are thrilled we could get you and your vehicle back on the road in a timely manner. Thank you so much for your kind words and for choosing us once again to help you with your vehicle. If you need anything else, we are here for you and look forward to the next time we see you. We hope you have a wonderful day!

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