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Lancaster Toyota

East Petersburg, PA

4.2
273 Reviews

5270 Manheim Pike

East Petersburg, PA

17520

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Showing 273 reviews

April 27, 2019

Far below what I expected from Lancaster Toyota I had a question as to why my mapping program was not connecting to my IPhone. Was given an excuse of an update and I need to buy a new iPhone to have More

by jones,dianej13
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa do not know the service techs name
Apr 29, 2019 -

Lancaster Toyota responded

Thank you for your comments. I apologize we were unable to resolve the issues to your satisfaction. We ran a compatibility test with Toyota for your phone and it is not compatible with the Toyota apps/services on your vehicle. Additionally, we confirmed the arm rest is positioned as designed. If you would like to reach out to Toyota Corporate, please contact our Customer Service Representative, Steve Plank, at 717.569.7373 for assistance. Rick Price General Manager Allen Imports, Ltd. Inc.

April 21, 2019

air bag recall had problems getting repaired at bennett toyota of lebanon .after contacting toyota company they sent me to lancaster toyota. They could not have been More

by ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
the service manager & Lisa Troupe
Apr 23, 2019 -

Lancaster Toyota responded

Thank you for the review, Ken! We're happy to hear that we were able to help you with your Air Bag. We appreciate your business and we look forward to seeing you again!

April 03, 2019

Extended warranty usless Paid for 100K warranty On 2018 Camry. Electronic notice on my car, Said take to dealer electronic brake system needs attn. I did. Nothing wrong I w More

by Not Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos / Ron
March 26, 2019

Happy again that we purchased a Toyota! We are very happy that we bought a Toyota from Lancaster Toyota and the perks keep getting better. The 10,000 miles check up, included in our Toyota More

by Laureen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Troupe
Mar 28, 2019 -

Lancaster Toyota responded

Laureen, thank you for taking the time to leave us a review. We are glad that you are enjoying your new Toyota and that it is serving you well. Please let us know if there is anything else we can do for either you or your car. We hope to serve you again soon!

March 11, 2019

Satisfied customer Lancaster Toyota as whole is a great place to work at , I had Great Service Experiance , always flexible schedule and willing to help with any questi More

by Haider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Horst
Mar 13, 2019 -

Lancaster Toyota responded

Thanks for the great review, Haider! We appreciate your feedback and recommendation. It's wonderful to know you had a great experience with Amanda and the team. Let us know if you need anything else!

January 04, 2019

Excellent Flat Tire - after Triple AAA came and put on doughtnut tire, I drove staight to Lancaster Toyota. I Bought a 2008 Prius new from them (back when they More

by BACurlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff K I showed up with no appointment because of flat while shopping. Took superb care of me. Would recommend him highly.
Jan 08, 2019 -

Lancaster Toyota responded

That's great to hear! We are glad Jeff was able to take care of you on a short notice! We look forward to seeing you again, hopefully on less unfortunate conditions next time!

December 02, 2018

car buying at Lancaster Toyota Gus Photis was a very knowledgeable salesman, wasn't pushy or obnoxious like many salesman I have dealt with in the past. I would recommend him to any More

by Mark7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Photis
Dec 03, 2018 -

Lancaster Toyota responded

Thank you for the 5-star review, Mark! Our team appreciates your recommendation. We look forward to serving you again!

November 28, 2018

sales experience This is 3rd car I have leased from LancToy.,(Aaron G} and have found him to be a courteous, personable salesman, going over info very thoroughly. I More

by BeeHappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
finance was very helpful and informative also, explained thoroughly and courteous.
Nov 29, 2018 -

Lancaster Toyota responded

That's great to hear! Thanks for the positive feedback and we look forward to your next visit with Lancaster Toyota!

November 16, 2018

First service appointment Service went very fast. Great job and keep up the good work. Carlos Rivera did as I had asked of him to get my car finished and early as I was in a hu More

by skoot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Moreno
Nov 19, 2018 -

Lancaster Toyota responded

Thank you for taking the time to review! We are always happy to know when we are able to give you great service. Let us know if you need any other services in the future!

November 13, 2018

Purchased a used Toyota Our salesman, Rick Hershey, was excellent. Down to earth, no nonsense, and was able to answer every one of our questions. He was there when we neede More

by Satisfied customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Hershey
Nov 14, 2018 -

Lancaster Toyota responded

Thank you for the review! We always love to hear when members of our team provide excellent customer service. It sounds like Rick did that for you. We will let him know to keep up the great work. Let us know if there is anything we can do for you or your new vehicle.

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