Land Rover Frisco - Service Center

They always take good care of me and get me in and out quickly. Highly recommend! quickly. Highly recommend! More

Excellent service advisors. Attention to detail. Go the extra mile. Thanks much for getting the job done as planned. Attention to detail. Go the extra mile. Thanks much for getting the job done as planned. More

My service advisor was very knowledgeable. I appreciate the level of customer service received. I’d definitely recommend. I appreciate the level of customer service received. I’d definitely recommend. More

Robert T. helped me with ordering a backup key fob. He patiently explained to me why the blade part of the key will require a wait period. Overall experience w helped me with ordering a backup key fob. He patiently explained to me why the blade part of the key will require a wait period. Overall experience was positive. Quick turnaround. Fantastic customer service I received at this dealership. More

Michael Teschner is a awesome Service Specialist. He is very professional, knowledgeable and good listener which makes him a great Rep. He is very professional, knowledgeable and good listener which makes him a great Rep. More

Absolutely horrible customer service. I could go on and on about the multiple bad experiences we’ve had here. Never been treated so poorly in any other customer service experience. Will G I could go on and on about the multiple bad experiences we’ve had here. Never been treated so poorly in any other customer service experience. Will GUARANTEE that my family or anyone we love and car about never does business with this dealership. More

I bought a nice 2018 vehicle at another dealer with still factory warranty. The simple fact was to make transfers from American to EU but was the worse mistake I done Jaguar of Frisco I sent my vehicle ther factory warranty. The simple fact was to make transfers from American to EU but was the worse mistake I done Jaguar of Frisco I sent my vehicle there even though I knew about their reputation. I’ll thought that by doing so I’ll test their service and proceed to buy my next New Land Rover . But they fail every step of the service I work for reputable dealers for 32 yrs and I believed the the service staff needs to be fired or retrained for a better customer Service. Now next week I’ll be. Using Sewell BMW great service there. All this issue was for a Battery issue and sensor failure. Definitely they need extensive training I feel bad for the actual owners . One more complaint in their record. For sure More

The worst I have seen Unprofessional No one time I was happy with the service was happy with the service More

My 2nd Experience with Poor service at Land Rover Frisco. I was given an appointment time of 7:30am. I arrived at 7:15am and they were open and took my car. I was asked if I knew where the waiting area was a I was given an appointment time of 7:30am. I arrived at 7:15am and they were open and took my car. I was asked if I knew where the waiting area was and said yes. I proceeded to the waiting area. 2.5 hours later the person that took my car walked up to me and said, we have not checked your car yet and asked if I would like a ride somewhere to possibly pick up my car later or set up another appointment. I asked why would I do this when we had an agreed appointment at 7:30am today. No good answers from them. I told them to get my car and I would leave. While waiting on my car, I was asked if I need help by others, and told them the same as above. Another person (assuming a Manager) asked the same and said they didn't realize I was waiting on my car. Hmm, it was documented I was waiting and the original person came up to me in the waiting area to tell me my car had not been worked on. I was then asked again if I wanted to set up another appointment. Geez, work on my car for my original appointment and stop taking appointments if you have too many cars to work on for the personnel you have working. I was told they have a stack of papers for cars to work on. Why continue taking in more than you can handle? Time to find another dealership and different type of vehicle. More

We are too busy for you Worst customer service for the Service Department. Called numerous times, placed on hold numerous times, and a Call back is unheard of. 2 to 3 weeks t Worst customer service for the Service Department. Called numerous times, placed on hold numerous times, and a Call back is unheard of. 2 to 3 weeks to be placed for a loaner and the Service team don't COMMUNICATE with the mechanics. Tried numerous time to speak with a Service, but she is either out to lunch, with another customer, left for the day, called in sick, I will call you back, never got the message and I dont recall that conversation. Now I need to find another Land Rover dealership that can do on what they promise...Customer Service!!! More