Land Rover Hartford

POOR CUSTOMER SERVICE - NOT INTERESTED IN SELLING VEHICLES I had contacted Land Rover Farmington Valley to purchase a 2017 RR Sport. My first email was answered by the sales manager who didn't budge on an alm I had contacted Land Rover Farmington Valley to purchase a 2017 RR Sport. My first email was answered by the sales manager who didn't budge on an almost 2 year old vehicle. I sent another correspondence a month later to the general manager to see if he wanted to sell a vehicle...he didn't seem too interested either. He responded to my first email, but was horrible with the followup information I requested. I had to continually nag him to send the documents and information. He also lied about the vehicle being new when it was a manager demo and had 2000 miles on it. After a two week vacation, I again reached out (while quoting their website mantra about focusing on the customer, to which he responded saying he was not honoring the price of the vehicle which he originally agreed to. There are a million Land Rover dealers out there, DO NOT choose this one. More arrogance than customer service. More

Yawn... MORE outstanding service! Once again world class service. Dave and the service team treated me like royalty. My vehicles were serviced quickly while I waited and Dave kept me u Once again world class service. Dave and the service team treated me like royalty. My vehicles were serviced quickly while I waited and Dave kept me updated on their progress often. Great service that I’ve come to expect from LRFV. More

New Land Rover Lease I recently inquired about a new lease as my old one was coming to an end. My contact Rob Gengras got back to me quickly and gave me options based on t I recently inquired about a new lease as my old one was coming to an end. My contact Rob Gengras got back to me quickly and gave me options based on the vehicles I was interested in. They had two vehicles ready for me to test drive within a couple of days. The employee that took me on a test drive was very informative and personable. I fell in love with a 2018 Discovery. I wanted the rims powder coated black and was very pleased when they said it would be ready within a week. When I went to pick it up the results exceeded my expectations. It came out beautifully! Mike in finance made the paperwork very quick and painless. I enjoyed working with him. Overall my experience at Land Rover Farmington Valley was amazing and I plan on doing business with them for years to come. More

Quality service The ServiceMaster CE folks are attentive and proactive — they care to know my vehicle’s service history and are just out to make a buck. Level of ser The ServiceMaster CE folks are attentive and proactive — they care to know my vehicle’s service history and are just out to make a buck. Level of service is commensurate with the luxury vehicles they take care of. More

New vehicle My experience with this dealership has been great. Staff is very knowledgeable, accommodating, cordial, cooperative and pleasant to work with. Deliver My experience with this dealership has been great. Staff is very knowledgeable, accommodating, cordial, cooperative and pleasant to work with. Delivery and follow through was as promised. More

First service appointment I had a pleasant visit to dealership. Dave Calvert was courteous and informative. I’m happy with my vehicle. I’m very satisfied with service! I had a pleasant visit to dealership. Dave Calvert was courteous and informative. I’m happy with my vehicle. I’m very satisfied with service! More

World Class Service...Once Again Outstanding service once again at LRFV! it’s getting a little monotonous constantly leaving glowing reviews for LRFV, but they keep performing exceedi Outstanding service once again at LRFV! it’s getting a little monotonous constantly leaving glowing reviews for LRFV, but they keep performing exceedingly well. LRFV takes customer satisfaction seriously, ensuring their customer are completely satisfied with the service of their LR. If not, they work hard to address and remedy customers concerns. Top notch dealership. Dave really goes the extra mile, and it shows. More

Super Easy car buying/leasing experience! In over 20+ years of leasing vehicles I have never had such a great , stress free, no pressure sales experience like the one I had @ Land Rover of Far In over 20+ years of leasing vehicles I have never had such a great , stress free, no pressure sales experience like the one I had @ Land Rover of Farmington Valley! They go above and beyond & make the whole car leasing/buying process EASY. Adrienne & Dylan were a pleasure to work with. Everyone I encountered at the dealership were all so welcoming, Tony the finance manager made the paperwork process so quick & easy. I highly recommend anyone shopping for a new vehicle to check out Land Rover of Farmington Valley ! More

First timers This is our first purchase of a Land Rover product and first time dealing with Land Rover Farmington Valley. The sales experience was exceptional and This is our first purchase of a Land Rover product and first time dealing with Land Rover Farmington Valley. The sales experience was exceptional and we truly hope the same for the Rover ownership experience. Fingers crossed this is the first of many Rovers we own. More

Exceptional Service My husband and I purchased a vehicle from Land Rover Farmington Valley last week. The service that we received from the sales team, business manager a My husband and I purchased a vehicle from Land Rover Farmington Valley last week. The service that we received from the sales team, business manager and branch manager was exceptional! We never felt pressured to purchase the car quickly. The financing was smooth and most of all we were treated with the upmost respect! I will be recommending them to my colleagues, friends and family. More