Jaguar Land Rover Hinsdale

Sam was a huge help and provided prompt communication and laid out all options with respect to vehicles and financing throughout the process. laid out all options with respect to vehicles and financing throughout the process. More

Jeff, trustworthy. Remy, detailed. Jose, needs work on open truthful communication. He could've guided me better in my decision by explaining the pricing better the way Remy, detailed. Jose, needs work on open truthful communication. He could've guided me better in my decision by explaining the pricing better the way he did after the work was done. I was expecting some one at land rover hinsdale the best in the city to have me in better hands, Jose failed to do so. More

Oil light indicator came on and Joe Rosone was able to get my car in asap. He is always so helpful, pleasant to work with and I trust him. get my car in asap. He is always so helpful, pleasant to work with and I trust him. More

I had an issue with my battery light and Joe took care of it asap. it asap. More

Agnes was a wonderful start to the Day , I spoke to her on the phone on Tuesday bought the car on Wednesday just a great person to deal with ( not a stiff shirt ) I’d buy from her in a minute again on the phone on Tuesday bought the car on Wednesday just a great person to deal with ( not a stiff shirt ) I’d buy from her in a minute again More

Very professional. I feel pricing is high but the service and consistency keeps me coming back I feel pricing is high but the service and consistency keeps me coming back More

Superb experience, i was amazed at how wonderful every employee treated us. The purchase of a car can be intimidating, until you come to the Jacob’s family dealership. They really take pride in ensuring a employee treated us. The purchase of a car can be intimidating, until you come to the Jacob’s family dealership. They really take pride in ensuring a joyful experience. Every person working there was happy for us, and made us feel like long time friends. Any reservation I had when I arrived to look at a vehicle, was quickly dispelled after meeting our salesperson Dan. After that, even the finance department, service, and the detail shop folks were awesome. Five stars all around. Thank you! Rich B. Oak lawn Illinois More

Joe was very responsive and helpful in addressing our problem with my car Joe went the extra mile to keep in touch with us to make sure we were aware of and satisfied with the service to my car. problem with my car Joe went the extra mile to keep in touch with us to make sure we were aware of and satisfied with the service to my car. More

Simple and informative, he stayed 2 hrs after his shift. Hire more like him Super Hire more like him Super More

Extremely Poor Customer Service and Questionable Sales Practices by Samuel Dibashi I had a very disappointing experience with Samuel Dibashi at Land Rover Hinsdale. I found a car on their website and s Practices by Samuel Dibashi I had a very disappointing experience with Samuel Dibashi at Land Rover Hinsdale. I found a car on their website and spoke directly with Samuel, who confirmed via text and email that the car was available and ready for a test drive. He asked me to come to the showroom, so I drove 40 minutes to get there. When I arrived, I waited about 10 minutes before Samuel came out—only to tell me that the car had already been sold, supposedly within an hour after our conversation. He then said he had “another car” to show me after finishing with another customer. I decided to wait, expecting it would be a short time. However, an entire hour passed with no update or courtesy communication. He never checked in, never offered for someone else to assist me, and didn’t even offer a seat or water while I waited. When I finally spoke with him again, he simply said he was “busy with another customer.” Yet during my time there, I saw him walking around the showroom and talking with others—so clearly, he could have taken 10 seconds to send a text letting me know the car was sold before I wasted my time driving there. It makes me question whether the car ever existed or if it was simply a bait-and-switch tactic to push a more expensive vehicle. The complete lack of courtesy, communication, and professionalism was unacceptable. Zero communication skills. Zero customer service. I left feeling frustrated, disrespected, and unwelcome. Whether it was poor training, indifference, or something worse, no customer should be treated this way. I strongly recommend staying away from both Samuel Dibashi and Land Rover Hinsdale if you value honesty and respectful treatment. More