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Land Rover Houston North - Service Center

Houston, TX

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15 Reviews

15 Reviews of Land Rover Houston North - Service Center

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May 15, 2024

My experience at Land Rover Houston North's Service Center was nothing short of exceptional. From the moment I arrived, I was greeted warmly by one of the staff (Jacqueline) who were incredibly attenti More

by Solo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline
May 16, 2024 -

Land Rover Houston North responded

Solo, thank you again for taking the time to let us know how we did. We hope you have a great day!

May 12, 2023

Very disappointed in Sonic Range Rover North Customer Service. A repair was not made timely while the car was under warranty, and then when the repair was finally made a month later, the car was no long More

by mark d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
May 19, 2023 -

Land Rover Houston North responded

We are disappointed to learn of your experience here at Land Rover Houston North, but will take this opportunity to improve. We hope you will give us another chance. Please call us at (855) 935-1197 so we can work towards a solution. Thank you and have a great day.

May 22, 2023 -

mark d responded

Can you please give me a name and phone number to speak with? My service advisor said to call an (800) phone number with Land Rover.

September 06, 2022

I had brought my LR Range Rover in for its annual service. I advised service advisor, Cash upon receiving my vehicle to ensure it was clean for pickup. Made concessions to pick up early, once I had More

by LRM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Advisor, Cash (nickname)
Sep 14, 2022 -

Land Rover Houston North responded

Hi there, we would like to get some more details about your experience with us. Please reach out to us at (855) 935-1197 when you can so we can address this situation directly. Thank you and have a great day.

January 21, 2022

By far, this company has one of the most unfriendly and unprofessional service centers I have ever interacted with. I have visited the dealership two times due to the seals on door coming loose. This cau More

by mdalton24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alvaro Ramirez
Jan 26, 2022 -

Land Rover Houston North responded

We truly appreciate your honest feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

July 09, 2021

Josh was great!Good at providing details and updates on Josh was great! Good at providing details and updates on repairs needed. I I I I I I I I I I I I Im More

by Moura.smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
June 15, 2021

Excellent service advisor with open communication and prompt updates on the status of my repairs. Great waiting area that allows me to work with ease while car is being repaired More

by RRGreeneAnd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shavrelle
December 21, 2020

My wife and I have never been more disgusted Absolutely worst service. They called us to come and pick up our new car. Once we arrived after 45 minutes drive they made us wait for 20 minutes while they wer More

by Corromolto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnny
October 30, 2020

Brought our 2015 Sport in for an airbag light that they couldn't fix. Light came on randomly for many months. Once in the service department Jason Baisden said they couldn't replicate the error and noted More

by d.black2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Baisden (Service) and Jason Lacher (GM)
October 14, 2020

Continuing my review every time I call to get service they NEVER NEVER. Have a loaner! This is the 3 rd Range Rover sport we have owned and bought from them you would THINK they would do a better job! Th More

by CSW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh, Jason GM
Oct 24, 2020 -

Land Rover Houston North responded

Csw, we truly appreciate your honest feedback. If you are willing to give us another chance, please reach out to us at (855) 935-1197 to speak to our manager directly.

February 19, 2020

Customer Service We purchased our 2012 Range Rover Sport from this dealership and have had excellent service each and every time the vehicle has had to go in for a ser More

by JMac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvaro Ramirez
Mar 01, 2020 -

Land Rover Houston North responded

Jmac, we're glad you had such a wonderful experience with us! We're looking forward to your next visit with us!

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