Land Rover Houston North - Service Center

Worst Service Department I have ever had to deal with On the sales side they were friendly and did go out of their way to sell us the car we wanted. But that is when the nightmare started. We have not h On the sales side they were friendly and did go out of their way to sell us the car we wanted. But that is when the nightmare started. We have not had a single service visit that didn't take at least one follow up visit. A good example is the last one about 3 weeks ago. We took our Evoque in for an $800 service. Within 3 days the service engine light comes on. To get that fixed it has to be at the dealerships convenience. We are waiting on a call back from the service manager. But from previous experience he will never call back. Not the first time this has happened. On a previous problem, I was even on a conference call with the Service Manager, Sale Manager, etc. They promised to look into the problem. I sent them the service records and never heard back. This bad experience goes on and on. Do not by your Jag or Land Rover from this dealership. More

Great experience! AL went above and beyond. My battery went dead and AL helped with Tow truck..... Which was there within the hour!! When I arrived at dealership he had loaner car waiting. went dead and AL helped with Tow truck..... Which was there within the hour!! When I arrived at dealership he had loaner car waiting. More

This place is a complete joke. After bringing my Land Rover in multiple times for the same thing they still could not fix it They are not very knowledgeable about the product nor very friendly. Joe The Rover in multiple times for the same thing they still could not fix it They are not very knowledgeable about the product nor very friendly. Joe The so called service manager would not even Return my phone calls nor did the general mgr A.J. giblon. I pray nobody ever goes to this joke of a dealership. And Jaguar and Land Rovers are lemons anyways and I don't see how they stay in business. More

I left my car at work for three and a half months during my travels. When I arrived to get my car I could not open the door at all because the remote was not working. The buttons on the either of my keys wh my travels. When I arrived to get my car I could not open the door at all because the remote was not working. The buttons on the either of my keys where not doing anything at all. I didn't know if it was a problem with the car battery or just that the remote battery was dead. All I could think of how I was going to get into my car. I was able to speak with Carson Bryan on the phone, who was extremely helpful. He walked me step by step on how to get into my vehicle. Carson had told me that there was a key inside the remote (which i had no idea) which would open the car. I was able to open my door and start the car. He explained to me that the problem was that my car had been sitting there so long without running the battery. This lack of charge could have caused the remote to not open the car. The remote worked fined after this. I had no idea what I was going to do if I could not get into my car because the closest dealership is about two hours away. I was in the middle of my parking lot alone at work with all my luggage. I am really appreciative that Carson was able to help me through this struggle. Thank you for your help! More