Land Rover Monmouth

Expected great customer service and got that above and beyon I have to say it is one thing to expect good customer service, but to actually receive it from start to finish when doing anything in 2018 is extremel I have to say it is one thing to expect good customer service, but to actually receive it from start to finish when doing anything in 2018 is extremely rare to come across anymore. After entering the dealership I headed towards the customer service desk and looked over and met an associate named Fabian, after greeted with a smile and a how can I assist you, I shortly realized that he was not a sales person, but he immediately set myself up with Robert (Rob) to be assisted. I sat down, told Rob exactly what I was looking for and he complelty came through without hesitation. He set my trade-in up immediately with the previously owned manager to be able to give me a fare trade in on my current car. Rob had no issues with me wanting to look at multiple different cars. I was not rushed in anyway and was treated with the upmost respect. When I realized that my husband could not be there in time to sign the final papers on my new discovery that day (as we had family coming in and I needed a bigger vehicle right away) without hesitation Rob immediately offered to have the car delivered to my home that evening by himself personally and would bring all the paperwork with so we would have our new SUV that day. If that doesn't scream above and beyond excellent customer service I dont know what does. A huge thank you to Rob for his outstanding work and every single associate that I came into contact with. Even the associate that worked in the service department that was going to get the SUV cleaned and gassed was extremely polite . Thanks again Monmouth Landrover Dealership More

Incredible customer service ! Catherine Ayuso is a consummate professional who is extremely knowledgeable and ensures that even after the transaction is completed, you will have pr Catherine Ayuso is a consummate professional who is extremely knowledgeable and ensures that even after the transaction is completed, you will have prompt and reliable support throughout the ownership period. More

Horrible Customer Experience I purchased a 2017 RR Sport Autobiography Recently and the experience has been horrific. Within days of receiving the vehicle, the back part of the d I purchased a 2017 RR Sport Autobiography Recently and the experience has been horrific. Within days of receiving the vehicle, the back part of the drivers seat fell apart. Had to wait a week to have it repaired only to have it happen again when i got it back, I then had to wait to weeks to have it picked up and another week to have it repaired. it came back a third time with broken clips on the covers and the back seat not fully installed. The service Manager seemed annoyed with the calls and bothered by the fact that he was asked to help. I am now forced to file complaints with the BBB, Land Rover Corporate and dealerator to have my issues addressed. i will most likely have to go to another dealership to have this repaired as the Mommonth team seems incapable and unwilling to help. I currently own a 2016 RR Supercharged, am Evoque as well, which i did not purchase from these guys, not will i ever again! Very Disappointed More

Greatful I am very happy with the service I received by Pablo. He had so much patience and understanding. Thank you!!! I will come again!You guys are the best. I am very happy with the service I received by Pablo. He had so much patience and understanding. Thank you!!! I will come again!You guys are the best. More

Horrible customer service I was just told that our car can't even be looked at for three days and we can't get a loaner for ten days. If your service department is that busy w I was just told that our car can't even be looked at for three days and we can't get a loaner for ten days. If your service department is that busy what does that tell us about the quality of these cars? Now I have to get a rental. Mercedes and Volvo have much better service and quality. Bob in service was very unprofessional. More

Range Rover Sales Our first experience with Land Rover vehicles was in 2014. I chose to stop in at the Monmouth Land Rover showroom to compare LR models to other compet Our first experience with Land Rover vehicles was in 2014. I chose to stop in at the Monmouth Land Rover showroom to compare LR models to other competitor’s vehicles. I was pleasantly greeted by sales associate Brent Slatas and I was impressed by the dealership showroom, it was a comfortable atmosphere with a snack/hospitality area and overall the premises was very clean. During the sales process general sales manager George Kostas introduced himself and thanked us for visiting the showroom and offered his assistance throughout the leasing process. George put together a great lease package on 2- 2014 Range Rover Evoque Pure Plus and made us a Monmouth Land Rover customer. Total client care-service commitment throughout the vehicle leasing term & beyond. This department is the real test of dealership support, the associates and managers whom are the backbone of THE Monmouth Land Rover SERVICE DEPARTMENT- This group of support associates stand above any auto dealership I’ve ever dealt with. Best in the business---- Bob Orozco Service Manager, Amanda Johnson- Service Advisor Three years later….2017- our leases are over and we are back- decided to lease 2- Discovery HSE’s. Our praise and thanks to Brent Slatas as he spent many hours searching for models to meet our needs, timeline and budget. Brent put a great package together and delivered both Discovery’s on a deadline date. General Manager George Kostas again assisted in making this a closing package deal. Thanks to All, Jerry & Karen More