
Land Rover Northfield
Northfield, IL
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240 Reviews of Land Rover Northfield
An unexpected visit to Land Rover Northfield was an exceptional experience. From the time we walked on to the sales lot and then to the inside of the showroom to meet Dennis our salesman, we were impre exceptional experience. From the time we walked on to the sales lot and then to the inside of the showroom to meet Dennis our salesman, we were impressed. Dennis was dedicated and focused on us. We had so many questions to ask about the vehicles we were interested in. We felt no pressure and very comfortable with Dennis. We drove several vehicles and fell in love with a Black Range Rover Sport Autobiography. Absolutely stunning inside and out and a dream to drive. Dennis was so kind and patient with us describing the vehicle and its options and capabilities. We were so excited about this vehicle and did not want to miss the opportunity to purchase it that day. It was late and Dennis really hustled on our behalf. Dennis was extremely thoughtful and thorough in assisting us with our purchase. We had a fantastic experience at Fields and would absolutely recommend family and friends to Dennis at Northfield Land Rover. Our new vehicle is just beautiful and man is it fun to drive!! More
Service is great, timely and price quote matched final bill, if you need a loner you’ll need to call in advance otherwise they have a great shuttle service. bill, if you need a loner you’ll need to call in advance otherwise they have a great shuttle service. More
Man, what a horrible experience with the service department. It seems these folks are great when you're buying a car (see all the positive reviews!) but a mess when it comes to servicing them. And w department. It seems these folks are great when you're buying a car (see all the positive reviews!) but a mess when it comes to servicing them. And when buying a Jaguar, let's be honest--that's what counts. I bought a certified Jaguar (2 yrs old) a few months back, still well under factory warranty. Needless to say, the check engine light has since come on, also a new weird clicking sound, and also the parking sensors had stopped working. So I take the car into this dealership to fix it. [Facepalm] 1) I was told that to fix the parking sensors, despite the car being under factory warranty, I would need to pay $2,000. Um, what? "The parking system" isn't covered by the factory warranty? Cool, I just spent $55K on a car and now I'll drive it for the next X years without the parking assist. 2) They tell me to come in Saturday morning to do the work--but when I get there, the part still hadn't arrived. I'm told "well the parts don't come til 11:30 or 12:30 or so. So..........why send me first thing Saturday morning? Come on folks, get it together--you've literally cost me my day off. 3) Btw the "fix" failed, the car still makes the clicking sound. [Facepalm again.] These aren't Japanese cars folks, they break. And when your Jaguar breaks, save yourselves--you'll need to go someplace else to get em fixed. More
Excellent location. Outstanding customer service.Very responsive. All of the team members I’ve worked with are/were great. I have purchased 3 Range Rovers from Northfie Outstanding customer service.Very responsive. All of the team members I’ve worked with are/were great. I have purchased 3 Range Rovers from Northfield and have been satisfied with all of them. All of my maintenance and repairs are done at Northfield. O Now looking at purchasing The Anniversary Defender. More