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Land Rover Northfield

Northfield, IL

4.9
240 Reviews

670 Frontage Rd

Northfield, IL

60093

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240 Reviews of Land Rover Northfield

August 08, 2023

Great experience with Land Rover and Land Rover Northfield. I had an out of warranty repair. Both helped share the cost. More

by davidjmorgan010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Aug 09, 2023 -

Land Rover Northfield responded

David, we're glad to know that you had a great experience with us at Land Rover Northfield. We always aim to assist our customers in any way possible. Thanks for the positive feedback!

August 07, 2023

An unexpected visit to Land Rover Northfield was an exceptional experience. From the time we walked on to the sales lot and then to the inside of the showroom to meet Dennis our salesman, we were impre More

by Wesley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Glauner
Aug 07, 2023 -

Land Rover Northfield responded

Wesley, it's great to know that Dennis and our team at Land Rover Northfield made your visit exceptional! We're delighted you found the perfect vehicle working with us. Drive safely, and we hope to see you back again down the road!

August 07, 2023

Joe. Best Salesperson I have ever worked with and been buying cars at Fields forever More

by Pbkenny707
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Fuentes
Aug 07, 2023 -

Land Rover Northfield responded

Thank you for the review! We appreciate the kind feedback about Joe and hope to see you again at Land Rover Northfield!

August 02, 2023

Service is great, timely and price quote matched final bill, if you need a loner you’ll need to call in advance otherwise they have a great shuttle service. More

by Joanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Aug 02, 2023 -

Land Rover Northfield responded

Joanie, we're glad to know you found our service at Land Rover Northfield timely and reliable. Thanks for the tip about booking a loaner in advance! Safe travels until your next visit.

July 29, 2023

Man, what a horrible experience with the service department. It seems these folks are great when you're buying a car (see all the positive reviews!) but a mess when it comes to servicing them. And w More

by derb65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy
Jul 31, 2023 -

Land Rover Northfield responded

I'm really sorry to read about your experience with our service department. This is not reflective of the high standard of customer care that we aim for, and I am sorry that we missed the mark. We never intend to inconvenience our guests or mislead them, and I assure you that we will work towards improving our practices in the future. Lastly, I would appreciate another chance to speak with you directly to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Mark Shapiro - Service Manager - (847) 446-6665

July 29, 2023

High end, well-run facility. Tom is an excellent service provider. Repairs delivered on time, no surprised. More

by Megan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Jul 31, 2023 -

Land Rover Northfield responded

Megan, it's great to know that Tom and our team at Land Rover Northfield were able to provide you with a top-notch service experience. We appreciate your feedback!

July 25, 2023

I live in Wisconsin and am happy to travel to have my vehicle serviced. Ken and his team do a tremendous job and I am happy to be a customer. More

by Rob LaGrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Jul 26, 2023 -

Land Rover Northfield responded

Rob, we truly appreciate your loyal business! Thank you for your shoutout to Ken and the team, and we look forward to seeing you again down the road!

July 15, 2023

The last two times I had my Range Rover serviced, they were fantastic. They were very communicative and accommodating. More

by Michbetter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Jul 17, 2023 -

Land Rover Northfield responded

Thank you for the fantastic review! We're so glad to hear that our team at Land Rover Northfield provided excellent service and kept you informed throughout the process. We appreciate your support and hope to see you again in the future!

July 09, 2023

Excellent location. Outstanding customer service.Very responsive. All of the team members I’ve worked with are/were great. I have purchased 3 Range Rovers from Northfie More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Jul 10, 2023 -

Land Rover Northfield responded

Linda, thank you so much for your kind words and continued support! We're delighted to hear that our team at Land Rover Northfield has provided excellent customer service throughout your multiple purchases and maintenance visits. Safe travels and we hope to see you again down the road!

July 08, 2023

Have been buying range rovers from Ballard Holdren for 15years. Always treated daily and promptly. More

by Bjwithey
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ballard Holdren
Jul 10, 2023 -

Land Rover Northfield responded

Thank you for the review! We appreciate the kind feedback about Ballard and hope to see you again at Land Rover Northfield!

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