We waited over 5 months for a second key?! No staff member ever kept us up to date on the status or reason for the delay, until we called in asking for it on 5 separate occasions?! Each time stating 2 weeks more...but we finally received it! On the other hand, we took the vehicle in for tire service and the staff was outstanding! Greeted us, made us feel welcomed and appreciated, offered us something to drink, and kept us posted and completed our service in a timely manner, without a lengthy stay. The waiting room seating, however, is not reflective of the exclusive branding of Land Rover, the quality nor professional image. It is quite frankly pathetic and insulting! The sales staff and service staff appeared well dressed and professional, but the care and quality of the waiting area was poorly decorated and poorly furnished with seating that was carelessly considered! We've sat in waiting rooms at a low grade hospital or clinic that looked and felt better?! If customers are sitting around in a waiting room for a dealership that sells Premium Quality Vehicles, expects reasonable consideration to providing a generously honest survey, I would expect that same feeling while waiting for my vehicle to be serviced. Not asking for Margaritas or Wine while you wait, but rather an atmosphere that provides comfortable luxurious seating, at the very least. If the inside of a Land Rover is luxurious with new leather lumbar seating, great surround stereo system, acclimated cooling and or heating and smooth quiet ride, I would expect for that same feeling to be transferred and felt throughout my every experience while visiting the showroom, regardless of waiting to purchase or waiting for service!! Otherwise, you begin the process of a false promise, and focus interest on just selling and moving on...The "Product" Sells itself, but the "Service" controls the demand!