Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
364 Reviews

364 Reviews of Land Rover Santa Monica - Service Center

Sort by
October 12, 2022

our service advisor Mario Garcia who is great, very knowledgeable, helpful and cares for customer he is the best. More

by EBSOUMEEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2022 -

Land Rover Santa Monica responded

Hi, thank you for giving us feedback! We are thrilled to hear you had an amazing experience! I will be passing the kind words along to Mario! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

October 10, 2022

I would highly recommend this dealer for purchasing or service, very helpful and easy to deal with them. More

by MTGIRGES
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2022 -

Land Rover Santa Monica responded

Hi, thank you for taking the time to tell us about your experience, we are thrilled to get your recommendation! I will be passing the kind words along to Armando! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica.

October 08, 2022

My service advisor Armando was excellent, and He fixed my concern. Finally, I could able to put a battery charger in my car. More

by Ake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2022 -

Land Rover Santa Monica responded

Hi Ake, We are thrilled we were able to assist you. If there is anything you need in the future, please feel free to reach out to us. We will pass your message along to Armando. Have an awesome day!

Oct 10, 2022 -

Land Rover Santa Monica responded

Hi Ake, thank you so much for taking the time to give us feedback! We are thrilled to hear you had an excellent service experience! I will be passing the kind words along to Armando! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service Center.

October 07, 2022

Our service Rep has been really great to us! Amazing turnaround time! and great communication as well. More

by LIZ25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2022 -

Land Rover Santa Monica responded

Hi Liz, thank you so much for giving us feedback. We are thrilled to hear you had an amazing service experience! I will be passing the kind words along to Mario! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

October 05, 2022

Paul is always on top of everything. He always tries to accommodate me in any situations More

by GMORICEAU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2022 -

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback. We are thrilled to hear you had a great service experience. I will be passing the kind words along to Paul! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service Center.

October 05, 2022

Courteous and knowledgeable. Armando always takes good care of us. Always on time. My car only gets serviced at Jaguar. Thank you. More

by gammi17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2022 -

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback. We are thrilled to hear you had a smooth service experience! I will be passing the kind message along to Armando! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

October 02, 2022

Always great service from Armando and staff. Highly recommend getting your car serviced there. And always I. A timely manner. More

by STEFANIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie and Hayden
Report | Print
Oct 03, 2022 -

Land Rover Santa Monica responded

Hi Stefanie, thank you so much for taking the time to give us feedback! We are thrilled to hear that you have always been receiving great service from us! I will be passing the kind words along to Armando! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

September 30, 2022

Paul was great. Thanks for listening, flexibility and professionalism. By far the best service rep with whom I’ve worked. More

by jgk_007
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2022 -

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind message along to Paul! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

September 29, 2022

A service that needed to take over one time took three time and over a month to complete. More

by noammaor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2022 -

Land Rover Santa Monica responded

Hi, We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

September 24, 2022

I received excellent service at the dealership. However, this survey is annoying as it should be possible to submit a review with just ratings. Being forced to take the time to provide comments in More

by GINATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2022 -

Land Rover Santa Monica responded

Hi Nate, thank you so much for taking the time to give us feedback! We are thrilled to hear that you received excellent service from our dealership to our service department. I will be passing the kind words along to Mario, and the rest of our team here! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

1
...
28
29
30
...
37