
Paul Hernandez
Service Advisor
Jaguar Land Rover Santa Monica
3020 Santa Monica Blvd
Santa Monica, CA 90404
9 Reviews of Paul Hernandez
July 01, 2022
Bad service. Needed 3 multi day visits to fix check engine light issue. I went back to bmw Needed 3 multi day visits to fix check engine light issue. I went back to bmw More
Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Armando Rojas
June 08, 2022
The service is great, the staff is professional, but the loaner cars are not thoroughly cleaned. The last Discovery vehicle I had was full of dog/cat hair in the back seat and floor areas. Using a stronge loaner cars are not thoroughly cleaned. The last Discovery vehicle I had was full of dog/cat hair in the back seat and floor areas. Using a stronger vacuum would help. More
Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Armando Rojas
June 01, 2022
Very accommodating! Loyal customer and would highly recommend to anyone. Jeff is the best as well as the whole team. Loyal customer and would highly recommend to anyone. Jeff is the best as well as the whole team. More
Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Armando Rojas
May 17, 2022
Rebecca Corbin has always takes such phenomenal care of me And my car. So grateful for her making it so easy me And my car. So grateful for her making it so easy More
Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Armando Rojas , Hornburg Marketing
May 17, 2022
Love my service department, but lately my services counselor doesn't seem interested in my car, no call back what services need to be done, they say me brakes don't need service, but the light is stil counselor doesn't seem interested in my car, no call back what services need to be done, they say me brakes don't need service, but the light is still on. More
May 17, 2022
Fantastic customer service. Always a treat to visit team for a service. Even if I’m spending a lot of $$$, I feel informed and taken care of as a customer. Always a treat to visit team for a service. Even if I’m spending a lot of $$$, I feel informed and taken care of as a customer. More
May 17, 2022
Amazing fast and easy experience. Paul Hernandez is amazing and personable. I had a tire emergency on my WIFE's!!!! car and had to be done quick and he did it and just pleasure going Paul Hernandez is amazing and personable. I had a tire emergency on my WIFE's!!!! car and had to be done quick and he did it and just pleasure going to Land Rover basically, Paul made entire experience :) More