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Paul Hernandez
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Paul Hernandez
Service Advisor
Jaguar Land Rover Santa Monica
3020 Santa Monica Blvd
Santa Monica, CA 90404
42 Reviews
Dealership Experience
2 yrs, 7 mos
Industry Experience
15 yrs, 7 mos
Languages Spoken
English
Spanish
42 Reviews
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42 Reviews of Paul Hernandez
December 22, 2023
They provide a great service overall. Ease of scheduling, great fleet of loaner cars, and courteous customer service. Ease of scheduling, great fleet of loaner cars, and courteous customer service. More
by HELLO2
Verified CustomerOther Employees Tagged: John Bevardos
Helpful 
November 11, 2023
The dealership is clearly firstrate. I bought my Range Rover Evoque Convertible from a dealership that since moved quite a distance from my home, so i went to another dealership for serv I bought my Range Rover Evoque Convertible from a dealership that since moved quite a distance from my home, so i went to another dealership for service about 14 months ago. they were ok, but not great, and they actually screwed something up. so, i decided to try Jaguar Land Rover santa monica, and they were great--my new service rep Paul Hernandez, and the facility. i consider myself blessed to have found them! More
by JWEINER2
November 03, 2023
Professional, experienced, and reliable. overall excellent service and a clean work environment ready to serve you. Most work is done within a day or two depending on the work being done. overall excellent service and a clean work environment ready to serve you. Most work is done within a day or two depending on the work being done. More
by robert@ecgroupca.com
October 08, 2023
Wonderful ! ! Always gets me in and takes care of what needs to be done effectively! Always !!! ! Always gets me in and takes care of what needs to be done effectively! Always !!! More
by ellzi
Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas , I can’t remember some names but everyone is wonderful !!!
September 19, 2023
THE PROBLEM "RESTRICTED PERFORMANCE" WAS NOT FIXED. CAME BACK 4 WEEKS LATER. THEN THE MISFORTUNE OF DEALING WITH MARIO GARCIA. NEVER WOULD CALL BACK AS HE SAID ON SEVERAL OCCASION. RAFI THEN TOOK CARE CAME BACK 4 WEEKS LATER. THEN THE MISFORTUNE OF DEALING WITH MARIO GARCIA. NEVER WOULD CALL BACK AS HE SAID ON SEVERAL OCCASION. RAFI THEN TOOK CARE OF IT . WHEN I ASKED RAFI WAS THE CAR READY, HE SAID "YEAD DIDN'T MARIO CALL YOU AT 1PM". NO MARIO DID NOT CALL NOR DID HE CALL ON FRIDAY 9/15 AS HE SAID HE WOULD TO UPDATE THE CAR. HE NEVER EVEN CAME TO WORK THAT DAY. NOT TO MENTION THE WHOLE REASON I BROUGHT THE CAR IN THIS LAST TIME (ON 9/13) WAS DUE TO THE RED LIGHT WARNING ("RESTRICTED PERFORMANCE") WHICH MR. HERNANDEZ TOLD ME WAS TAKEN CARE OF WHEN I HAD BROUGHT THE CAR IN 4 WEEKS EARLIER TO UNDERGO ITS ANNUAL MAINTENAANCE AND PURCHASE 2 MORE TIRES. ALL IN ALL VERY FRUSTRATING EXPERIENCE. I DREAD EVER CALLING BACK More
by KMEHRHART
Other Employees Tagged: Mario Garcia
September 07, 2023
This was a complimentary service. No hassles. I appreciate the service and will recommend the company to my friends who also have jaguars. Thank e No hassles. I appreciate the service and will recommend the company to my friends who also have jaguars. Thank e More
by dsinger131
Other Employees Tagged: Jefferson Ascencio, John Bevardos, Jorge Rojas
August 18, 2023
Very one is nice and courteous. Greet and acknowledge customers as soon as you enter the facility. Great customer service Greet and acknowledge customers as soon as you enter the facility. Great customer service More
by zoila_paniagua
Other Employees Tagged: Armando Saenz Jr , Rosie
July 15, 2023
PAUL HERNANDEZ DID AN EXCELLENT JOB. THERE WAS A MECHANICAL PROBLEM THAT AROSE AS A RESULT OF THE SERVICE THROUGH NO FAULT OF PAUL, AND PAUL HAD IT FIXED AT NO CHARGE TO ME. THERE WAS A MECHANICAL PROBLEM THAT AROSE AS A RESULT OF THE SERVICE THROUGH NO FAULT OF PAUL, AND PAUL HAD IT FIXED AT NO CHARGE TO ME. More
by derrick18
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