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Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
364 Reviews

364 Reviews of Land Rover Santa Monica - Service Center

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September 19, 2022

GREAT SERVICE! EASY DROP OF AND PICK UP! WOULD RECOMMEND TO FRIENDS, WILL RETURN THANKS More

by ALEXM9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Land Rover Santa Monica responded

Hi Alex! Thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing this message along to our team here at service! Looking forward yo servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

September 17, 2022

It is very good. ,Nice staff, organized, checked the problem of my car. Provide rental More

by MOMMYGOF3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Land Rover Santa Monica responded

Hi, thank you for taking the time to give us feedback! We are glad to hear you had a great service experience! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

September 15, 2022

It has significant improvement for the last 6mo in personal touch with a customers better quality of the work done More

by ARTHURKOPP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Land Rover Santa Monica responded

Hi Arthur, thank you for taking the time to give us feedback! We are thrilled to hear you had a great experience! I will be passing the kind words along to John, and the rest of our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

September 14, 2022

very efficient and helpful, car was taken care of quickly- will be back soon soon More

by diane.silver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Land Rover Santa Monica responded

Hi Diane, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth experience! I will be passing the kind words along to our team here at service. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

September 01, 2022

COMMUNICATION WITH SERVICE DEPARTMENT MADE THE EXPERIENCE MUCH EASIER AND MORE EFFICIENT. JOHN HAS BEEN EXTREMELY HELPFUL IN ALL OUR DEALINGS WITH BOTH OF OUR AUTOS. More

by alanspiwak
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Land Rover Santa Monica responded

Hi Alan, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a great experience! I will be passing the kind words along to John, and the rest of our team here at service. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

August 31, 2022

Very professional and on time, they changed my tires in less than two hours, Thx More

by shivasamani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback. We are thrilled to hear our service was up to your standards! I will be passing the kind words along to Jorge, and the rest of our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

August 28, 2022

They are always so helpful when I’ve had to have them check something with my car. Especially Armando—he’s amazing!! More

by delta3pa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Land Rover Santa Monica responded

Hi, thank you do much for taking the time to give us feedback! We are thrilled to hear that you had a great experience! I will be passing the kind words along to Armando, and the rest of our team here at service! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service.

August 28, 2022

Couldn't have been better. Jorge is a total pro, He went over the results of the inspection which had never been done before More

by jimclarksm
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Land Rover Santa Monica responded

Hi Jim! Thank you for your kind words and this wonderful review! We are so happy to read such a great review about Jaguar Land Rover of Santa Monica Service! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 28, 2022

My service tech Armando is amazing. I appreciate how he explains and works with the service team to solve any issue. More

by CHRIS@CHICASTACOS.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Land Rover Santa Monica responded

Hi Chris, we are thrilled to hear you had an amazing experience! I will be passing the kind words along to Armando, and the rest of our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service.

August 27, 2022

After going Five times to take care of a problem with my car they finally fix it. My passenger mirror has an inside crack in it. And they tell me that the warranty doesn’t cover that. That’s not right. More

by jsetareh
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Bevardos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Land Rover Santa Monica responded

We regret to see your negative experience with us. We have addressed this with the team and are looking into this matter. We hope to have the opportunity to better serve you in the future. Best Regards, Jaguar Land Rover Santa Monic Service.

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