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Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
364 Reviews

364 Reviews of Land Rover Santa Monica - Service Center

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November 23, 2024

Very easy to schedule service appointments. Good work. Wash the case before it is returned!! More

by aedwards9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jesus Gutierez
Dec 03, 2024 -

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing experience with us. I will be passing the kind words along to team. If you ever need anything, please feel free to reach out! Best Regards, Jaguar Land Rover Santa Monica.

November 22, 2024

Really quick, helpful and kind. Adapted to me needing most info on text rather than calls as I was working through most of the time we needed to source the car. More

by sophie_brooks
Recommend Dealer
Yes
Employees Worked With
Kenneth Kibanga
Dec 03, 2024 -

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a quick and easy experience with us. I will be passing the kind words along to team. If you ever need anything, please feel free to reach out! Best Regards, Jaguar Land Rover Santa Monica.

November 20, 2024

Great Service at Jaguar Land Rover - Thanks, Kenny! I had a wonderful experience at the Jaguar Land Rover dealership today, thanks to Kenny. He was incredibly knowledgeable, patient, and took the ti More

by amnon0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JLR Marketing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Kibanga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kat Marenzi
Dec 03, 2024 -

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing experience with us. I will be passing the kind words along to Kenny. If you ever need anything, please feel free to reach out! Best Regards, Jaguar Land Rover Santa Monica.

November 15, 2024

Jorge is wonderful. Always kept me in the loop about my repairs and made sure everything was done. Everyone in this location has been very courteous and friendly. Johnny More

by PHARMDELRX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
Dec 03, 2024 -

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing experience with us. I will be passing the kind words along to Jorge and Johnny. If you ever need anything, please feel free to reach out! Best Regards, Jaguar Land Rover Santa Monica.

November 04, 2024

Armando is the best. Took care of our concerns quickly and efficiently Thank you Armando! More

by EESPARZA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to Armando. If you ever need anything, please feel free to reach out. Have a great day!

November 02, 2024

Wonderful customer service. Everyone is extremely helpful and happy to work at the dealership. The appointment is always a pleasure because this service department is extremely More

by RACHELRKR12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to Mario. If you ever need anything, please feel free to reach out. Have a great day!

November 02, 2024

The dealership is very organized. When we want to check in there are people who welcome me and receive my car and right away. Start the process. This has been a pleasure going to Serv More

by RACHELRKR12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Land Rover Santa Monica responded

Hi Rachel, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to Mario. If you ever need anything, please feel free to reach out. Have a great day!

October 23, 2024

Very disappointed with the service and dishonesty. I brought my Range Rover in under warranty but later denied it and said my headlight would be $5000 to repair and a button on door for clicking safe More

by JALLAN007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Rojas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Land Rover Santa Monica responded

Hello, We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

October 17, 2024

I reported damage to my XJL which was incurred during servicing at Jaguar Land Rover Santa Monica by service personnel to Jorge Rojas; am currently awaiting satisfactory resolution of this matter. Res More

by BEEUBANKS
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Rojas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Land Rover Santa Monica responded

Hi Ben, We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

September 15, 2024

Great service helpful timely considerate effective work looked over everything to make sure satisfaction efficiency More

by wasiff777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Land Rover Santa Monica responded

Hello, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great experience with us. I will be passing the kind words along to the team. If you ever need anything, please feel free to reach out! Best Regards, Jaguar Land Rover Santa Monica.

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