Land Rover West Ashley

$2000+ later and my Land Rover has issues it did not have on arrival. Way over charged for oil change which was incomplete, and they screwed up the electrical system and had zero follow up on purchased item on arrival. Way over charged for oil change which was incomplete, and they screwed up the electrical system and had zero follow up on purchased items they were to install. Very nice guys sucker you in with their charm however the service but horrible, I mean vacant and horrible. I was ripped off - badly. Do not recommend whatsoever. More

I just leased a new 2021 Land Rover Discovery and I can’t say enough about the experience. From Matt my salesman to Michael the finance manager the process was fast and pressure free. say enough about the experience. From Matt my salesman to Michael the finance manager the process was fast and pressure free. More

I didn't even want to give them one star. I am having serious buyer's remorse. Bought a used Land Rover Discovery two weeks ago. After about 25 miles, the check engine light came on. Called to see if serious buyer's remorse. Bought a used Land Rover Discovery two weeks ago. After about 25 miles, the check engine light came on. Called to see if I could get it in as I had the Discovery less than a week. I had to make an appointment that was over 2 weeks out! Contacted my sales person who said to bring it in the service department. As I entered the service office, Dustyn Delorme got up from his desk, walked past me, and then turned around and asked me what I needed. When I explained that my check engine light was on, he basically laughed and said they didn't have the time as they were closing at 6:00 (they were still open for 20 minutes according to my watch) and I needed to make an appointment. He then turned his back to me and was completely rude. I believe this may have all happened in front of the service manager. I am not sure. There was no common courtesy and I ask you....how hard is it to plug in the machine. This would never ever happen at the service dealership where I bought my last luxury car across the street. Just saying. Extremely disappointed all the way around. Extremely disappointed on so many levels. More

The service department here is a joke waited a week for the appointment a week for the diagnosis then waited another week on parts then it was allegedly fixed only to find out the next day same code came o the appointment a week for the diagnosis then waited another week on parts then it was allegedly fixed only to find out the next day same code came on that they allegedly fixed Car went in April 26th got out may 17th broke down again same day with same problem More

Sloppy service and after purchase follow up. Tommy Baker needs to go back to work! Put wrong tires on my 2017 LR. no plate yet on 2/6 LR DEFENDER. nobody answers email or phone calls. Too busy and now too needs to go back to work! Put wrong tires on my 2017 LR. no plate yet on 2/6 LR DEFENDER. nobody answers email or phone calls. Too busy and now too sloppy. DO NOT BUY HERE !! More

Don't take your vehicle there. James (service manager) very disrespectful and uneducated. They will take your money and not even fix the issue. Poor service at Land Rover on West Ashley. very disrespectful and uneducated. They will take your money and not even fix the issue. Poor service at Land Rover on West Ashley. More

I’ve owned my Evoque for a almost a year and a half now.I bought it new from Land Rover West Ashley. A luxury car for unbelievable money. Wouldn’t you expect great maintenance service for your money? Not wit bought it new from Land Rover West Ashley. A luxury car for unbelievable money. Wouldn’t you expect great maintenance service for your money? Not with WA branch. My experience with them has been nothing but disappointment. And it’s not just an occasional, one- time bad luck , I understand anybody can screw up once in a while. But every single time I need service they mess up. This time my car needed alignment bc one of the wheels was completely worn out and I scheduled an appointment online, showed up in person the next day to make sure they got me in the system, requested a new tire by the date of my appointment, told them it’s ok if I need to pay for it. Dropped the car on Friday morning, 8:45 am as scheduled, when I asked them if they got a new tire for me they said no. All day Friday,all day Saturday..... Monday morning - still ain’t got my car back. Which is more frustrating - no text message, no call, no nothing to let me know how long it might take. It’s my only car and I think I deserve to be informed... my schedule totally messed up bc those guys don’t seem to be interested in keeping you as their client. Keep stealing my time by keeping my car for as many days as they consider possible. Service guys from regular cars I used to have did a way better job.: at least they never left me hanging... These people in West Ashley dealership are the reason why I’m so ready to give up the car I like. Outrageous! Why should I be calling them trying to find out when my car is ready? Isn’t it supposed to be the other way in customer service?Is there any time frame for a simple service like changing one tire?Two nights, isn’t that enough for it?Absolutely absurd! More

This is the best Land Rover dealership I've been to. Chad is super helpful and always goes above and beyond to ensure I have a great experience. The pricing is transparent and they don't push additional serv is super helpful and always goes above and beyond to ensure I have a great experience. The pricing is transparent and they don't push additional services you don't need or want the way other dealerships do. Highly recommend. More

Matt Dieterich was very helpful. Made the buying experience easy. Baker is a first class operation when it comes to customer satisfaction. Their entire staff is excellent. experience easy. Baker is a first class operation when it comes to customer satisfaction. Their entire staff is excellent. More