I've owned my Land Rover for approximately 4 years; I put approximately 25,000 miles a year on my Land Rover, and take it in for routine service every 15k. I continue to choose Land Rover West Columbia for my service because I am exceptionally pleased with every service coordinator I've worked with, and the high level of service I receive each time. Ashley Matthews, who assumed one of the service coordinator positions within the last 12 months, continues to help Land Rover West Columbia deliver a high level of customer service by understanding what I believe my service needs are, and translates my description of the problem to what the technicians need to diagnose the service. Ashley and her predecessors understand vehicles; they do not solely schedule service. Ashley is in fact exceptional on scheduling, she keeps me informed with my vehicle repair via text, and coordinates my timely vehicle drop-off with a loaner the evening before service, and my quick pickup when the service is completed. I have no intention to service my Land Rover anywhere else.