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Land Rover West Columbia - Service Center

Clarksville, MD

4.7
33 Lifetime Reviews Review Dealership

33 Reviews of Land Rover West Columbia - Service Center

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June 21, 2020

"They were prompt and efficient."

- carmawi819

They were very prompt on taking my car and servicing. Very courteous and polite. The service was very prompt. The place was very clean, will have my car service there any time.

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Recommend Dealer
Yes
Employees Worked With
May 26, 2020

"Very satisfied with the care and service you provide. I..."

- tyvern87

Very satisfied with the care and service you provide. I would recommend Jim Coleman with no hesitation. Very caring treatment and concern for customers. Thank you

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Yes
Employees Worked With
Tom Mathews and service guys.
May 16, 2020

"I brought my car in for annual maintenance and it needed..."

- Tefarmer

I brought my car in for annual maintenance and it needed a new battery. I have a 2015 Range Rover Sport. My service manager was Tom Matthews. He was so nice, knowledgeable and helpful. I easily received a loaner because of the virus. My car was serviced to perfection and no problems with the loaner. Thx!!!

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Recommend Dealer
Yes
Employees Worked With
Tom Matthews
April 16, 2020

"Very helpful"

- dbechetti

I bought my car at another dealer and came here for a few items. They were so helpful and nice that I will be coming back for all my car needs!

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Yes
Employees Worked With
Ashley
March 15, 2020

"Amazing Customer Service!"

- ClaudeLMar17

Best customer care (from service manager AND technician) that I have ever received! Thank you very-much Tom and Dallas! Took the time needed to ensure my Range Rover was returned to me, finely-tuned!

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Yes
Employees Worked With
Tom (Service Manager) and Dallas (Master Technician)
February 24, 2020

"I've owned my Land Rover for approximately 4 years; I put..."

- GrahamL

I've owned my Land Rover for approximately 4 years; I put approximately 25,000 miles a year on my Land Rover, and take it in for routine service every 15k. I continue to choose Land Rover West Columbia for my service because I am exceptionally pleased with every service coordinator I've worked with, and the high level of service I receive each time. Ashley Matthews, who assumed one of the service coordinator positions within the last 12 months, continues to help Land Rover West Columbia deliver a high level of customer service by understanding what I believe my service needs are, and translates my description of the problem to what the technicians need to diagnose the service. Ashley and her predecessors understand vehicles; they do not solely schedule service. Ashley is in fact exceptional on scheduling, she keeps me informed with my vehicle repair via text, and coordinates my timely vehicle drop-off with a loaner the evening before service, and my quick pickup when the service is completed. I have no intention to service my Land Rover anywhere else.

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Recommend Dealer
Yes
Employees Worked With
Ashley Matthews
February 13, 2020

"Range Rover in the shop for 4 weeks"

- nurad1

This has less to do about the dealership and more to do about the 2019 Range Rover.4 weeks in the shop and still not fixed. Poor communication about the issue and now waiting for a new mechanic to start with the dealership. Sadly this is my second RR sport and both have had issues. My 2019 has less than 10k miles on it! I have bought 3 vehicles from this dealership; I emailed the GM and he did not have the courtesy to respond back. As the CEO of a company if a customer emails me I always respond within an hour.

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Recommend Dealer
No
Employees Worked With
February 03, 2020

"Service - Routine"

- jj3ceb

Had great service or our routine service on our Land Rover Sport! Everyone was very helpful. I appreciated the use of a loaner since my wife cannot drive our other car due to physical issues.

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Recommend Dealer
Yes
Employees Worked With
Tom & Ashley
December 13, 2019

"I am new to the Land Rover family and found this..."

- nolimit05od

I am new to the Land Rover family and found this dealership because it is close to me. I’m very happy with the level of service I have received in my 2 trips there. Both visits Tom in the service took excellent care of me and my needs. He’s very knowledgeable and assist I. Any way he can. Top notch service

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Recommend Dealer
Yes
Employees Worked With
Tom Matthews
December 09, 2019

"Top rate service"

- gwykoff

Had a great experience while turning in the car for a computer update. Both Ashley and Arnold were great and made sure every step was well planned out and fast. Thank you Jerry

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Recommend Dealer
Yes
Employees Worked With
Ashley Matthews, Arnold Osei-Bonsu
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