Landers Chrysler Dodge Jeep Ram

NEED A GREAT DEAL, GO SEE WILL We had an overall great experience, everyone was great. Every thing was done in a timely manner and the salesmans Mike Will and Noah were both great a We had an overall great experience, everyone was great. Every thing was done in a timely manner and the salesmans Mike Will and Noah were both great and took care of us until the end of our purchase. More

Nice people, lack of attention to customer request. Took my 2013 Jeep Wrangler in to have a recall taken care of and since my wife and I were going out of town we wanted to make sure this safety recall Took my 2013 Jeep Wrangler in to have a recall taken care of and since my wife and I were going out of town we wanted to make sure this safety recall was complete before we left. I figured while I was having that done I might as well have the oil changed, tires rotated and a couple of other things completed. (Which I usually never have the dealership do.) I dropped it off at 10:00 a.m. if I remember correctly and let them know I needed it back by 3:00 p.m. which they said wouldn't be a problem. I am a very flexible person but we did have something we had to do that afternoon which is why I specified the time frame. Well, 3:00 p.m. rolls around and no word from the dealership so I call, get put on hold for 10 mins, the on hold music ends and I realize I got hung up on. So I call back, get put on hold again for 5 mins and then am told that it would be ready by 4:00. Okay, no big deal. It happens and like I said, I am flexible. We pick up the Jeep and I checkout, go to get in my vehicle, but before I do I check something first. You see, before I took the Jeep to the dealership I took a pencil and wrote the word "spare" on my spare tire wheel on the rear of the Jeep. I usually don't trust the service places when I ask them to rotate in the 5th wheel and sure enough, there was the word spare right where I left it. The tire on the rear never got moved. I specifically told the guy that checked me in that I needed to have that done and of course in true dealership fashion, he replied "Oh absolutely, sir." Well, they didn't do it and I unfortunately didn't have the time at that point to go back in and then wait to have them rotate the tires again. To top it off, I specifically told the guy that I did not want them to mess with the tire pressure as I had aired them down slightly for the trip my wife and I were about to go on, but they didn't listen to me about that either and fully aired them up. Talk about being highly irritated after spending what we spent there and not having it done right. It left me wondering whether or not they had even changed the oil, actually rotated the tires, changed the transfer case fluid or the front and rear differential fluids. All it took was to see my own handwriting on my spare tire to feel like I had been cheated. I will absolutely never again have this dealership do anything other than a recall on my vehicle and will probably find somewhere else to go even then. This is the second bad experience I have had at this Steve Landers and I figured I would give them a second chance. Fool me once, shame on you. Fool me twice, shame on me. I will never go back here again. More

Amazing... Time is everything when purchasing a vehicle and it was impeccable. I appreciate the friendliness of the workers and also the deal that I received. Time is everything when purchasing a vehicle and it was impeccable. I appreciate the friendliness of the workers and also the deal that I received. More

Efficient, fast, hospitable. Staff was polite. Shawn Jones was a very nice young man. Honesty is key with me. I felt the staff was honest and willing to help. (Including other cus Staff was polite. Shawn Jones was a very nice young man. Honesty is key with me. I felt the staff was honest and willing to help. (Including other customer convos I could hear.) More

Poor Service Strategy So this is tough to put to paper, because the staff I dealt with were really wonderful. The poor rating is based on administrative policy that the em So this is tough to put to paper, because the staff I dealt with were really wonderful. The poor rating is based on administrative policy that the employees have to follow, so there is no fault directed toward them at all. I had an appointment in the afternoon to get an oil change and tire rotation (this is the same dealer I bought a new 2019 Ram from). I showed up about five minutes early and there were about 5-6 cars in front of me. The service tech told me it would be about an hour and a half before they could even get to me. I asked if those in front of me had appointments and the answer was no, but they are not allowed to move anyone out of line even if there is someone behind them that does have an appointment, and that they had no control over the policy. To me this is entirely unacceptable, and not only makes a joke of the appointment system but also wastes time trying to get to a human to actually make an appointment. I am not anybody special, but there are very few days, I can actually get away for several hours to get an oil change/rotation. So they give you an appointment that they will honor if no one else is in front of you. I am kind of blown away.......thats what I would expect from a Jiffy Lube, not a preeminent dealer that touts service as one of its major strength. I was so disappointed, I actually had to wait a couple weeks before sending a review and not be histrionic. So now I am in a bind because I think you have to use a dealer while vehicle is in warranty, but I am going to have to find one outside my area that will honor an appointment. This is really a one star rating, but honestly the folks I dealt with were so nice and empathetic, I moved it up one. Another reason, when I finally did get it changed, they spilled oil on the engine and it dripped oil in my garage for three days and cost me a bag of kitty litter and more time. Very disgusted. More

Took too long to get us in and out! They didn't have exactly what I wanted but were very nice. I did buy! I gave them a 4 because it took to long to get us in and out. So if you go t They didn't have exactly what I wanted but were very nice. I did buy! I gave them a 4 because it took to long to get us in and out. So if you go to buy a vehicle, plan to stay most of the day. More

Excellent Had a great experience at the dealership. Everyone was courteous and eager to help. The accommodated us in every way . I would highly recommend this d Had a great experience at the dealership. Everyone was courteous and eager to help. The accommodated us in every way . I would highly recommend this dealership to anyone. More

Bad customer service Took my Jeep in and was told it would take 2 days to get the part it took over a week with me having to take my Jeep back in because somehow the winds Took my Jeep in and was told it would take 2 days to get the part it took over a week with me having to take my Jeep back in because somehow the windshield wipers got unplugged. I was never contacted by a representative while my car was there. I had to call multiple times a day and be put on hold for long time periods. I had called the Friday before picking the Jeep up the following week could not get a hold of person taking care of my car and was told by someone else they were waiting for a part, then was told on Monday they had to order the same part they were waiting for on Friday More

New Ram 1500 Very good customer service. Very knowledgeable. Great overall experience. Very good follow up service as well. Worked with us through 4 trucks until Very good customer service. Very knowledgeable. Great overall experience. Very good follow up service as well. Worked with us through 4 trucks until we were able to find the best deal possible. More

Quick, Courteous service Recall service. Quick and easy. Efficient. I was greeted quickly and the service needed was discussed. Service rep had me quickly sign forms and t Recall service. Quick and easy. Efficient. I was greeted quickly and the service needed was discussed. Service rep had me quickly sign forms and the work was performed. It actually took less time than I was told that it would. More