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Landers Chrysler Dodge Jeep Ram of Norman

Norman, OK

4.1
4,702 Reviews
The Landers family has always upheld the traditions of loyalty and dedication in everything we do. We are excited to bring our unparalleled customer service and enthusiasm for quality vehicles to our friends and neighbors here in Oklahoma. At Landers Chrysler Dodge Jeep RAM of Norman, our goal is to exceed the expectations of every person who walks through our doors! Shopping at Landers means accepting nothing less than the best. We've always held ourselves to a higher standard of quality, service, and experience than your average dealership. Our passion is finding the perfect vehicle for every individual or family, on any budget. After you buy, you can always trust us to handle your vehicle's servicing needs with care. You can count on us having an extensive stock of new vehicles in the makes and models you want! Come see us at 481 N Interstate Dr., Norman, OK, to browse our selection of RAM 1500s, RAM 2500s, Jeep Wranglers, Jeep Cherokees, Dodge Challengers, Dodge Chargers, Chrysler 300s, and Chrysler Pacificas. We also have a wide variety of used and certified pre-owned vehicles in all shapes and sizes. Every one of our pre-owned vehicles is professionally inspected and cleaned to ensure all our customers get the best used-car experience possible. If we don't have the vehicle you're looking for, we'll do what we can to get it. Simply fill out a CarFinder form, and we'll let you know when we've found a match! We'll even help arrange shipping for our out-of-town shoppers to any city in the Continental United States. We are driven to serve the wonderful community of Norman and the surrounding areas of Moore, Oklahoma City, Midwest City, El Reno, Chandler, Shawnee, Tuttle, Blanchard, Chickasha, Pauls Valley, Choctaw and Jones.
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481 N Interstate Dr

Norman, OK

73069

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Showing 4,702 reviews

May 27, 2021

Great dealership. Filled out app online, sales person called within 5 minutes. Jason was awesome not pushy and straight forward with entire process. Nothing was hidden. True miracle workers had well belo More

by LARRYGILPATRICK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Heffernan, Les Northam
May 27, 2021

Terrible worst dealership I have ever been too!! All I got was an oil change and a tire rotation too! Had an appointment for 7am and y’all opened at 7:10am lol talk about professional!!!! More

by tanker_769
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell, Genifer Burnell, Aaron Challis
May 28, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I apologize about the 10 minutes overage. It is definitely not something that happens everyday. We had a couple employees sick and Braxton was doing his best to get everything opened, gates unlocked, vehicle blocking gate keys found and moved. We are very professional but we are also human beings that do deal with things in our lives we cannot control. We do our best every single day and take on so many tasks and circumstances. If there were other issues invlolved please reach out. Thank You.

May 27, 2021

The people at Landers Dodge in Norman are always a pleasure to do business with. The service personnel are all very knowledgeable, friendly and courteous! More

by lighthouselaptop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021

The finance manager and the salesman were both wonderful. The truck I purchased has been great so far and the salesman has reached out multiple times after purchase. More

by JOSHUNTLEY07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Becker, Jordan Briner, Jalee Wills, Les Northam
May 26, 2021

Service dept really needs to learn to communicate without being rude, they are very slow and did not attempt to fix all issues. Appt was first thing on a Tuesday morning. I had to call Wednesday afternoon fo More

by Erica
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

If we are referring to the 2019 Ram with the power steering issue as well, We try and prioritize the best we can when parts arrive to get the job completed in a timely fashion. I do deeply apologize about the non/miscommunication throughout the repair process. Definitely not something we do or want to be a part of. That being said the staff will be talked to and dealt with accordingly. I am showing we could not drive the vehicle until the steering gear was replaced. In the tech notes the vehicle does not show to have a radio update available. I do know when when I drive my RAM sometimes it does over the air updates that freezes/blacks out the screen on occasion. If you have any other questions or concerns please reach out to me directly. Thank You, Jeremy Yandell

May 26, 2021 -

Erica responded

Jeremy, before writing my review I got your email asking to contact you if I was unable to rate 5 stars and now you asking that I contact you directly if I have any other questions or concerns. Communicating directly with you would not have changed and will not change the experience I had with your service dept. 1. Needing to prioritize service is understandable but one of your employees should have called to let me know that my part was in but my vehicle was not a priority at that point in time therefore, would not be finished as projected. (Sounds pretty bad doesn't it? Yet that is the reason you gave) 2. I'm glad you are going to address the non-communication issue. I hope you also address the rude behavior. 3. When I called on Wednesday for an update I was told the tech just got it to troubleshoot and was specifically told he had driven it. You just said it couldn't be driven which actually infuriates me because one of us are being lied to. 4. Thank you for sharing your experience with radio updates in your vehicle. My vehicles issue may not be related to the radio and I relayed my concern a few times. It was happening a couple times a day but has progessively gotten worse in the past week. It is now happening 6-7 times a day and is now affecting my entire dashboard. But since they continued to believe it to be the radio in spite of what I told them then they should have let me know there was no update available. Instead, they told me the issue never happened so they could not address it.

May 27, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

The reason I was needing the information to see who was involved so this situation doesn't happen again. I agree 100% the lack of communication. I reviewed all phone calls, the technician stated that during the initial test drive the vehicle lost all power steering and did not want to risk driving again until the issue was resolved. After replacing test drove he could not duplicate the issue with the radio and no updates were available. I could not find the call of a lady being rude but I asssure you I will get to the bottom of it and will not happen again. I do not put up with rudeness in this place of business.

May 27, 2021 -

Erica responded

Thank you Jeremy

May 26, 2021

Service was great. Salesman had a great personality and easy to work with. Understood what we were looking for in a vehicle and helped us accordingly. More

by DBEURIE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Briner
May 26, 2021

Jaylee was so helpful and found the perfect car for me. I needed a new vehicle quickly and the whole process was so quick and easy! More

by Shannon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalee Wills
May 26, 2021

I've been very pleased with the dealership as a whole , however the majority of my connect has been with the service and very happy. More

by Gary C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee, Aaron Challis
May 26, 2021

This is exactly what you would expect when it comes to service. Took me a couple clicks to make the appointment at the time I wanted. I didn't use the pick up service but what a great idea! Went in for More

by DONDHOPKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell, Aaron Challis
May 25, 2021

Very easy to work with. Took care of me and gave a fair price in my trade. They made leasing a new jeep painless. Tha k you More

by joeyfisher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalee Wills
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