Landers Chrysler Dodge Jeep Ram of Norman

I pre-scheduled a 2pm appointment to have a recall service performed and have the temperature gauge looked at in my van. At 5:30pm I texted the service department to ask when it might be done. I was i service performed and have the temperature gauge looked at in my van. At 5:30pm I texted the service department to ask when it might be done. I was informed that it had not yet been looked at but it would be soon and I would get a call ASAP. At 7:30pm after no further contact from the dealership I texted again to ask when it would be ready as we needed to start bedtime with our kids and at that point wouldn’t be able to come pick up. I was then informed that they didn’t get to my van that day and the service department closed at 6pm. It was never communicated to me previously that my van would need to kept overnight for such minor issues. Frustrating to say the least to unexpectedly be without a car the following morning. My car was finally ready for pick up at 12:15pm the following day. The service department employee I texted with was slightly apologetic but mostly focused on the fact that someone should have told me when I dropped off that it could take that long and that I should have known the service department closed at 6pm. I have never, at any other dealership, had a recall and one small issue take nearly 22hours to complete. Needless to say sadly we will be going somewhere else in the future. More

Buying a new Jeep from Landers of Norman was an Buying a new Jeep from Landers of Norman was an excellent experience. The staff is knowledgeable and friendly as well as a selection that is unmatche Buying a new Jeep from Landers of Norman was an excellent experience. The staff is knowledgeable and friendly as well as a selection that is unmatched. The next car I buy will be from Landers of Norman too! More

Kendrick Thompson was very good on showing every detail of truck, and took is to financial easily. The whole team was amazing, I appreciate it of truck, and took is to financial easily. The whole team was amazing, I appreciate it More

Good transaction, communication.Vehicle delivery is Good transaction, communication. Vehicle delivery is something that needs to be clearly communicated with buyer on method particularly on out of stat Good transaction, communication. Vehicle delivery is something that needs to be clearly communicated with buyer on method particularly on out of state purchases. Driving the vehicle instead of providing transport or at least given option. My vehicle was driven 750 miles for delivery. Unacceptable! Bought 6 used vehicles NOT one was ever a driver driven delivery. If Mileage is the primary filter followed by price why would you want it with 750 more miles on it. More

Very friendly staff. Service time was not long, able to get in at appointment time. Free bottled water while waiting. And was walked to my vehicle! Excellent! get in at appointment time. Free bottled water while waiting. And was walked to my vehicle! Excellent! More

The turnaround time for my oil change, was plesently short. The service agent was very helpful,in navigating my options, concerning what was the best option under the circumstances. short. The service agent was very helpful,in navigating my options, concerning what was the best option under the circumstances. More

Recall service Service performed to my satisfaction. I dropped off car for recall service, was told about an hour. I returned in an hour and was told tech was almo Service performed to my satisfaction. I dropped off car for recall service, was told about an hour. I returned in an hour and was told tech was almost finished. Service mgr asked me to wait in lounge, and that she would let me know when finished, which I did for 30 min. I then checked on car, which was finished and parked outside, but she wasn't at her station, so another checked me out. More

The dealer ship was nice and clean, the people were friendly ! Everybody that walked by me talked to me and Teresa Yargee was really helpful from the start to finish !! friendly ! Everybody that walked by me talked to me and Teresa Yargee was really helpful from the start to finish !! More

A very friendly staff that made sure my vehicle was up to date and provided adequate information about what all was done during the service. date and provided adequate information about what all was done during the service. More

Aaron and Tim did a great jib at getting my vehicle back in shape. It's always a pleasant experience dealing with the service department at Landers CDJR OF NORMAN. in shape. It's always a pleasant experience dealing with the service department at Landers CDJR OF NORMAN. More