Landers Chrysler Dodge Jeep Ram of Norman

Jerry and Michael were amazing.! Made our purchasing easy and simple with professional and curtesy. We will definitely use landers for our future automotive needs. easy and simple with professional and curtesy. We will definitely use landers for our future automotive needs. More

We got a very good deal on my husband’s Truck and we We got a very good deal on my husband’s Truck and we couldn’t be happy. The people there are very nice and had us in and out in a reasonable time. We got a very good deal on my husband’s Truck and we couldn’t be happy. The people there are very nice and had us in and out in a reasonable time. More

Russell is the best sales person, hands down! I have purchased 2 Jeeps from him, and I will continue to return. I love Landers and I always recommend the service and sales teams. purchased 2 Jeeps from him, and I will continue to return. I love Landers and I always recommend the service and sales teams. More

From beginning to end our salesman, Sam Nicholas, took great care of us. It was one of the easiest vehicle purchases we have ever made. great care of us. It was one of the easiest vehicle purchases we have ever made. More

We had a great experience. Customer service exceeded our expectations. The staff were accommodating and helpful and went out of their way to ensure things went quickly and smoothly. The vehicle was detailed expectations. The staff were accommodating and helpful and went out of their way to ensure things went quickly and smoothly. The vehicle was detailed and had a full tank of gas before we left, this was not by request but was offered to us. We will do business here again. More

Adam Keeper was our salesman and he was wonderful. They all worked hard to help us get the deal we needed and a great car! all worked hard to help us get the deal we needed and a great car! More

Very satisfied with the people and the dealership I would definitely refer people to shop there told you everything they knew about the car and offered to fix anything that they didn’t catch definitely refer people to shop there told you everything they knew about the car and offered to fix anything that they didn’t catch More

Car had a sticker saying it had a warranty but they wouldn’t honor it didn’t think that was right. Car also had a stuck running board was told they would get it unstuck but they didn’t. Wanted to charg wouldn’t honor it didn’t think that was right. Car also had a stuck running board was told they would get it unstuck but they didn’t. Wanted to charge me over $300 more than the agreed on price. Probably should have walked away but wife really liked the Yukon. They also said they would detail it but pretty sure they didn’t inside was dirty all they did was put one of the papers with the shoe prints on it so we would think they did something. It shouldn’t matter if you’re buy a used car or a new car you should get the same treatment but they obviously only care about the people buying a new $50000 vehicle. More

So far so good. Did what they said, oil change and tire rotation, did not expect any issues. Luckily I did not need to finance it! rotation, did not expect any issues. Luckily I did not need to finance it! More

My initial encounter was promising. However, it went South from there. Came in to test drive a Dodge Durango R/T. I might add this is my first experience with Dodge. I chose to test drive because I li South from there. Came in to test drive a Dodge Durango R/T. I might add this is my first experience with Dodge. I chose to test drive because I like the new look and reviews on the vehicle. I liked the ride and decided to talk price for purchase. The sales person Al Gee was great. I asked for specific options and was assured by sales Manager Kurtis Becker he had found a car fitting my purchase requirements and it would take 3-5 for the vehicle to arrive from a dealer trade. I agreed to purchase we drew up and finalized the paperwork. On Tuesday I Al and Kurtis called to check on status of the vehicle. I was told they were still working on it and they would call me back. I got no return call. On Wednesday I called Kurtis again who gave me his personal cell phone and said to call or text if I had questions. Wednesday I sent a text letting Kurtis know I hadn't heard back on Tuesday and wanted status. Wednesday afternoon Kurtis returned my call and said they having issues with the dealer for dealer swap on vehicles. The dealer was looking at their inventory to find a vehicle they would trade for. He said he would call back in a couple hours. Again, no return call. I sent two text messages to Kurtis and called three times and left a message. NO RETURN CALL OR TEXT!! Finally I got a hold of Al Gee and he was very professional and told me the whole truth. That they new since MONDAY, that they could not get the vehicle. Yet never called me to let me know. I immediately went down to Landers and demanded my money back. Thankfully, I spoke with Marcellus Mack who was able to fix the situation and make it right. However, this is not the end. When I went to pick up my vehicle yesterday it was not cleaned (detailed) as promised. Again, Al Gee and Marcellus stepped up and will make this this coming Monday. My whole experience with Landers has made me question how they value customer service and if it is all about the sale. Based on my personal experience that is why I am giving a 3 star rating. I will recommend the dealership but with caution. More